[Risuli]

Originally Posted by Bill14564

For those of us who do not have Quantum, what are the details that allow the Price for Life to change well before then end of life?

Yes, I read about taxes and fees and equipment charges but in one of the posts the OP wrote that he has none of their equipment. Are they increasing the charge for the equipment whether or not you have any equipment?

If Quantum has a BECAUSE-WE'RE-LOSING-MONEY fee that allows them to increase the Price-for-Life billing whenever they desire, is that not misleading to the point of being a lie? EDIT: Back in 2019 this was called the Internet Cost Recovery Fee and was determined to be illegal in Colorado.

Again, what are the details that allow this increase?

I recently went with the Quantum offer of $35/month "price for life". Really, why not? Beats the heck out of Xfinity (Comcast) that wanted over $100/month for less internet speed. I read the fine print that excludes the equipment/fees and if they gradually increase the price it will still be a long time before their price even gets near Xfinity's. As for the "price for life", nowhere does it say YOUR LIFE. Price for life as long as they offer that service. Is it an advertising trick? Sure. But I'll take the savings.

[CoachKandSportsguy]

Originally Posted by Bill14564

If Quantum has a BECAUSE-WE'RE-LOSING-MONEY fee that allows them to increase the Price-for-Life billing whenever they desire, is that not misleading to the point of being a lie?

Again, what are the details that allow this increase?

Yes, and only the state's attorney general can hold them to it. They might make a pretty good argument to raise rates, but probably not to keep advertising it after the first price increase. Details they need to increase price? not a regulated utility, so they can do what they want.

Not a hill I will die on,

lowest cost ISP vs advertising ethics, I will still take the lowest cost at this point in my life. sign me up.

However, if you want to fight their ethics be my guest, just don't be upset if you end up paying more afterwards. . .

[Mleeja]

Originally Posted by Byte1

A couple years ago, I was told by a representative of Quantum Fiber that they had taken over Centurylink's fiber internet service and I was asked if I wanted to change over to them at 200Mbps for $30 a month for LIFE. I have an automatic payment every month and for the last couple years I have been pleased with their promise. Today, I received a notice from them that they were increasing the charge to $40 a month and that if I didn't want to pay it I have the option of severing service with them before the payment is due. Granted, I have not contacted them yet, since it is early and they are not open. I originally thought this was a scam, but I logged onto my account at their website and sure enough, it's true.
Just out of curiosity, has anyone else been notified of a price increase? Personally, I am suspect of a company that offers a lifetime price commitment, but I gave it a try. Even at the higher price increase (33%) it's not a bad deal. BUT, they continue to offer "price for life" in their advertising. I have been recommending Quantum Fiber Internet to anyone asking about internet access in the Villages, but now I am not sure they can be trusted to honor their promise.
I plan to give them a call today to question them about their broken promise. If anyone else is interested, I'll let you know the results of our conversation. I do understand how prices go up in today's inflation, but a written explanation as to why the increase would have been conducive to a better understanding. I am still glad that I cut my ties to Xfiinity a long time ago.
On a side note, question: has anyone started using the cell 5G internet here in the Villages? If so, how do you like it? What kind of speed do you get and is it a stable speed?

I have noticed on Quantum’s Facebook ads they have stopped advertising the “price for life” at a fixed dollar amount. It says something to the effect of keep your price as long as you keep your plan.

[Byte1]

Last night I was watching some Youtube on TV and lo and behold, what a surprise, an advertisement for Quantum fiber Internet. AND, AND they promised same price FOR LIFE again. Someone said they had discontinued their false advertising, but apparently they haven't. AND I just received my receipt for my auto payment to Quantum for $40, which is ten bucks more than last month. Still cheaper than other providers, AND still better, reliable service. Still, I just don't like being lied to.

[jrref]

Originally Posted by Byte1

Last night I was watching some Youtube on TV and lo and behold, what a surprise, an advertisement for Quantum fiber Internet. AND, AND they promised same price FOR LIFE again. Someone said they had discontinued their false advertising, but apparently they haven't. AND I just received my receipt for my auto payment to Quantum for $40, which is ten bucks more than last month. Still cheaper than other providers, AND still better, reliable service. Still, I just don't like being lied to.

When you read the fine print it said price for Life meaning not your life but the life of the product they were selling you. The $30 internet package is not offered any more so it's life has ended. Still a $10 increas was just to put them in-line with the rest of the internet providers. Their current packages are the "norm" so I don't expect their "life" to expire any time soon. Quantum and Centric fiber are great services and we are very lucky to have it available at our homes as I'm sure you are aware. Many in the Villages including Richmond, Chitty Chatty, and other areas just south of Rt. 44 don't have fiber available and have to deal with the cable companies and their rip-off pricing structures.

[Bill14564]

Originally Posted by jrref

When you read the fine print it said price for Life meaning not your life but the life of the product they were selling you. The $30 internet package is not offered any more so it's life has ended. Still a $10 increas was just to put them in-line with the rest of the internet providers. Their current packages are the "norm" so I don't expect their "life" to expire any time soon. Quantum and Centric fiber are great services and we are very lucky to have it available at our homes as I'm sure you are aware. Many in the Villages including Richmond, Chitty Chatty, and other areas just south of Rt. 44 don't have fiber available and have to deal with the cable companies and their rip-off pricing structures.

???? A lifetime guarantee is for the life of the product, we guarantee it will work until the day it doesn’t???

I can understand a Price For Life that is good until the customer selects a new product (though even then this company is known for deceptive practices), but a Price For Life that is only good until the company chooses to discontinue the product and charge you more is no guarantee at all.

[MSchad]

I just got the same $10 increase notification. Their website still states $50 price for life; “ Keep your internet service monthly rate for as long as you keep your plan.”
So I called and the first idiot I talked to said rate increase was to cover infrastructure improvements and cost increases. He even tried to send me a form to see if I qualified for the low income government help program. Finally hung up on him and called again. Got a gal that understood and got me a permanent $10 loyal customer monthly discount to offset increase. Be persistent!

[Bill14564]

Originally Posted by MSchad

I just got the same $10 increase notification. Their website still states $50 price for life; “ Keep your internet service monthly rate for as long as you keep your plan.”
So I called and the first idiot I talked to said rate increase was to cover infrastructure improvements and cost increases. He even tried to send me a form to see if I qualified for the low income government help program. Finally hung up on him and called again. Got a gal that understood and got me a permanent $10 loyal customer monthly discount to offset increase. Be persistent!

Glad it worked out, but...

The same company that promised $50 for life just gave you a permanent $10 discount?