[Bellavita]

Tony Viero
Phillips Toyota
8629 US HWY 441
Leesburg, FL 34788
April 11, 2021
Dear Mr. Viero,
My husband and I have been a client of this dealership since 2008. I currently own a 2013 Prius and was looking to upgrade I searched online and found a limited at your dealership. Soon a man named Al called and told me all about it, he emailed a price to me and we made an appointment to come into the dealership to look at the car.
We were in the middle of yard work stopped took a shower and went 30 minutes’ drive to the dealership. Asked for Al, he had assigned a salesperson to us the man said he would look for him.
We waited.
We waited and then I finally called Al and said, “Al I came here to look at the Prius and there is no one to help me. “by then I was outside looking at cars, my husband was out in the parking lot. A couple sales guys came up, but I said Al had hooked us up with a salesperson, still no one.
Finally, the “manager” came out and said this guy could help me, I said great we came to look at the 2021 Prius Limited. Ok he will get the keys. They both walked into the building.
They came out a few minutes later and said the car was sold 2 hours ago.
Really?
Is this the way you handle sales? Not only was the “manager” rude, telling me you sell 40-60 cars a day and that they cannot keep track of what they sell. “Yeah, we are human we make mistakes” he told us sarcastically. I told him that he should have a system to tell Al in internet sales so we would not have made the trip. Over an hour of wasted time.
He asked us if we wanted to drive a new Prius because they are all the same and I could order the car.
Seriously do you think I would ever spend $35,000 at your dealership after this fiasco?
I called to complain to Al, oh he was really sorry about that, but it was still in his system as available. You have some serious problems when one hand does not know what the other is doing. Al said the sales department and he make hundreds of calls a day. Obviously not one to each other.
I am the client; I am not even sure if I want to get my car serviced there after this kind of treatment. I really like the new Mustang Mach E. maybe I will give a Ford Dealership a try. Wonder if they know what they have in inventory.
Your commercials make you look like you are on life support, with this kind of treatment it is no wonder.
I would suggest if you hired people in sales that they have more people skills then what we witnessed on Saturday.
Sincerely
Nancy Jordan Blackmore

Cc: Brandon J Phillips
12550 Castlemain Tr
Orlando, Fl 32828
Takeshi Uchiyamada
Toyota Motor North America
6565 Headquarters Drive
Plano, Texas 75024

General Manager Reply 4/11/21

Hello Nancy,

I am overly aware of your visit to our dealership as it will be the very last one. The way you and your husband spoke too and treated several employees is abhorrent.

Let me be extremely clear. You are not welcome at our dealership for anything for any reason ever again.

We also have nothing to do with Japanese whaling so stop sending us emails in regards to such matters.

Sincerely,

Tony Viero
General Manager
Phillips Toyota

Sent from my iPhone

[dewilson58]

Waiting on Paul Harvey.

[Bass56]

Lmao

[VApeople]

Originally Posted by Bellavita

They came out a few minutes later and said the car was sold 2 hours ago.
Really?
Is this the way you handle sales?

That is the way I would handle sales. The first person with the money gets the car.

We bought a RAV4 from Phillips a couple years ago and it was a very enjoyable experience. We saw the car, made an offer, they accepted, we wrote a check, and drove the new car home.

[mrf6969]

Boom!!

[charlieo1126@gmail.com]

For a dealership to tell a person not to come back is , Well I WOULD LIKE TO HEAR THE REST OF THE STORY

[Marathon Man]

I love it. "He was rude to me." Uh, are you sure that he was the rude one?

[Garywt]

Something happened here but seems it was not good either way. Anyway the thing that sticks out the most is who in their right mind would pay $35,000 for a Prius.

[golfing eagles]

"Hello Nancy,

I am overly aware of your visit to our dealership as it will be the very last one. The way you and your husband spoke too and treated several employees is abhorrent.

Let me be extremely clear. You are not welcome at our dealership for anything for any reason ever again.

We also have nothing to do with Japanese whaling so stop sending us emails in regards to such matters.

Sincerely,

Tony Viero
General Manager
Phillips Toyota"

Judging by the letter the GM sent to a customer of 13 years, all I can say is res ipsa loquitur. (the thing speaks for itself). But just in case the OP thinks this means that the dealership was rude, well, think again.

PS: Some one who is upset over Japanese whaling wants to own a Prius-----gee, what a surprise!

[vintageogauge]

Not a big deal, there are lots of Toyota dealers but next time be careful what you say and your tone when you say it. I had a very similar thing happen to me at the Chevy dealer on 44 in Wildwood. Went to see a car that was supposed to be in stock and it was not even delivered to them yet. I simply left and asked them to call me when it arrives which they did but I had already bought a different car elsewhere.

[Fredster]

Having had many experiences dealing with car dealerships over many decades I can honestly say that I recall only one, or possibly two good experiences!
In my opinion their negative reputation is well earned!
God bless you all!

[bobdeb]

Originally Posted by dewilson58

Waiting on Paul Harvey.

And now for the rest of the story...

Priceless. Lol

[bobdeb]

You just can't make this stuff up...������

[Topspinmo]

Originally Posted by Bellavita

Tony Viero
Phillips Toyota
8629 US HWY 441
Leesburg, FL 34788
April 11, 2021
Dear Mr. Viero,
My husband and I have been a client of this dealership since 2008. I currently own a 2013 Prius and was looking to upgrade I searched online and found a limited at your dealership. Soon a man named Al called and told me all about it, he emailed a price to me and we made an appointment to come into the dealership to look at the car.
We were in the middle of yard work stopped took a shower and went 30 minutes’ drive to the dealership. Asked for Al, he had assigned a salesperson to us the man said he would look for him.
We waited.
We waited and then I finally called Al and said, “Al I came here to look at the Prius and there is no one to help me. “by then I was outside looking at cars, my husband was out in the parking lot. A couple sales guys came up, but I said Al had hooked us up with a salesperson, still no one.
Finally, the “manager” came out and said this guy could help me, I said great we came to look at the 2021 Prius Limited. Ok he will get the keys. They both walked into the building.
They came out a few minutes later and said the car was sold 2 hours ago.
Really?
Is this the way you handle sales? Not only was the “manager” rude, telling me you sell 40-60 cars a day and that they cannot keep track of what they sell. “Yeah, we are human we make mistakes” he told us sarcastically. I told him that he should have a system to tell Al in internet sales so we would not have made the trip. Over an hour of wasted time.
He asked us if we wanted to drive a new Prius because they are all the same and I could order the car.
Seriously do you think I would ever spend $35,000 at your dealership after this fiasco?
I called to complain to Al, oh he was really sorry about that, but it was still in his system as available. You have some serious problems when one hand does not know what the other is doing. Al said the sales department and he make hundreds of calls a day. Obviously not one to each other.
I am the client; I am not even sure if I want to get my car serviced there after this kind of treatment. I really like the new Mustang Mach E. maybe I will give a Ford Dealership a try. Wonder if they know what they have in inventory.
Your commercials make you look like you are on life support, with this kind of treatment it is no wonder.
I would suggest if you hired people in sales that they have more people skills then what we witnessed on Saturday.
Sincerely
Nancy Jordan Blackmore

Cc: Brandon J Phillips
12550 Castlemain Tr
Orlando, Fl 32828
Takeshi Uchiyamada
Toyota Motor North America
6565 Headquarters Drive
Plano, Texas 75024

General Manager Reply 4/11/21

Hello Nancy,

I am overly aware of your visit to our dealership as it will be the very last one. The way you and your husband spoke too and treated several employees is abhorrent.

Let me be extremely clear. You are not welcome at our dealership for anything for any reason ever again.

We also have nothing to do with Japanese whaling so stop sending us emails in regards to such matters.

Sincerely,

Tony Viero
General Manager
Phillips Toyota

Sent from my iPhone

Dealerships bait and switch all the time. I have NO sympathy for any dealership. They are there to please me not the other way around.

[dewilson58]

Originally Posted by Topspinmo

They are there to please me not the other way around.

Aren't we all!!!