[rballruss]

Does anyone know where I can get a piece of luggage repaired that was damaged by a cruise line?

[villagetinker]

What is broken? If it is a wheel, these are usually easy to replace, if this is a tear or broken zipper repair may be much more difficult.

[N44125]

I worked for an airline and over the years my bags took quite a beating. I used to get them repaired at a company near the Tampa Airport. After I retired, I needed luggage repaired but didn’t want to drive back and forth to Tampa. I contacted that same company I had used for years and arranged to UPS the bag(s) to them, they repaired and UPS them back to me…highly recommend…very reasonable.

Luggageservice.com

[rballruss]

The retractable handle used to pull the bag was broken off.

[Arctic Fox]

Originally Posted by rballruss

The retractable handle used to pull the bag was broken off.

Mine stopped retracting so I took it all apart and found a broken plastic bar. Glue wouldn't hold, and the company refused to sell me a replacement bar. I eventually cobbled together a fix, but if a repair company can't get hold of the required parts you may be out of luck :-(

[retiredguy123]

Buy cheap luggage. If it breaks, throw it away.

[villagetinker]

Originally Posted by rballruss

The retractable handle used to pull the bag was broken off.

IMHO, probably not a repairable item, at least at a reasonable cost.

[LuckySevens]

Where do I get replacement wheels for luggage? TIA

[retiredguy123]

Originally Posted by LuckySevens

Where do I get replacement wheels for luggage? TIA

Amazon

[SusanStCatherine]

Briggs and Riley has a lifetime warranty. I also have an ebag and that particular one has a lifetime warranty.

[NoMo50]

If something like this happens on a cruise, I recommend notifying Guest Services immediately. A few years ago, my small roller carryon was damaged during embarkation on a Celebrity cruise (a wheel was broken off). I notified Guest Services of the problem, and was pleasantly surprised to find a brand new comparable bag in my stateroom the evening of our first port stop. The cruise line obviously sent someone ashore, and purchased a new bag for me. I also now carry a small roll of Gorilla tape when we travel, just in case. You know, s@#t happens.

[mrf0151]

We have Delsey Luggage that developed zipper issues. Delsey has a repair center in north Orlando. We took the luggage in and since it was still under warranty, they handed us a new set of luggage. They did say that if it had not been under warranty they would have repaired.

[Aloha1]

Originally Posted by mrf0151

We have Delsey Luggage that developed zipper issues. Delsey has a repair center in north Orlando. We took the luggage in and since it was still under warranty, they handed us a new set of luggage. They did say that if it had not been under warranty they would have repaired.

Where is this repair center?

[mrf0151]

Originally Posted by Aloha1

Where is this repair center?

JAMESTOWN SHOE AND LUGGAGE SERVICE - 13 Photos & 24 Reviews - 931 N State Rd 434, Altamonte Springs, FL - Yelp

[Stu from NYC]

Originally Posted by retiredguy123

Buy cheap luggage. If it breaks, throw it away.

We switched to a rolling duffle bag that is light weight (helps staying under 50# weight) and has retracted wheels, less likely to break off.

Also now carry our luggage on and off the ship, tired of paying a tip and having luggage destroyed or damaged.

As a result only airlines now have a chance to destroy our luggage.