Jenkins Leesburg Volkswagen - Deceptive practice

Closed Thread
Thread Tools
  #1  
Old 04-23-2022, 10:45 AM
Battlebasset Battlebasset is offline
Senior Member
Join Date: Jan 2021
Posts: 468
Thanks: 190
Thanked 610 Times in 223 Posts
Default Jenkins Leesburg Volkswagen - Deceptive practice

I found a 2013 Buick Encore at Jenkins Leesburg Volkswagen:

2013 Encore Leather

$16,900 Price Details
Leesburg VW Price (excl. taxes & fees)

Mileage: 43,480

OK, reasonable deal, so I dig deeper into the website:

Pay Cash - $22,921

Wow. $6,021 more. I understand taxes, registration, etc. But here's their breakdown:

Registration & Fees include $492.40 DMV fee , $999.00 documentation fee , $349.95 electronic filing fee and $2,863.00 Jenkins Value Package. Total $4704? That's not $6,021 for starters.

So I get the first three, although that documentation fee seems high. But the "Jenkins Value Package"? So I call, and I'm given the explanation of "Well, other dealers just call it mark up, but we give you something for it" Ok, like what?

"Floor mats, pinstriping, and a 130 point inspection" My response: "So you weren't inspecting your used cars before? You just took them on trade-in, and put them on the lot? I might as well buy from a private party and take my chances, at least I'll save money for the repairs". Mumble, Mumble. I say thank you and hang up.

Look, I get it. Cars are in short supply, so prices are elevated. No issue with that. What the market will bear, right?

But to advertise a price that is $4180 (value package plus the extra markup before taxes and fees) less that what you actually want to sell it for is dishonest. If your start price you want is $21,080, advertise it upfront that way. Then I can decide if I want to come out and look at it, with the knowledge that is what you want, and I'm probably going to have to pay that price if I want it.

Jenkins, the market will change at some point to more like what it was. But my memory won't change.

Here's the link to the vehicle in you want to confirm my numbers, for as long as the post is active.

Pre-Owned Buick Encore for sale in Leesburg

Hanging onto the old one a bit longer, and looking on TOTV for my next one from a private party.
  #2  
Old 04-23-2022, 12:24 PM
justjim justjim is offline
Sage
Join Date: Feb 2012
Location: Illinois, Tennesee, Florida, Village of Caroline, Sanibel, LaBelle
Posts: 6,065
Thanks: 61
Thanked 1,696 Times in 718 Posts
Default

It’s called “up charging” and dealerships today are very good at it. Jenkins dealerships are especially good at it.
__________________
Most people are as happy as they make up their mind to be. Abraham Lincoln
  #3  
Old 04-23-2022, 12:43 PM
DAVES DAVES is offline
Sage
Join Date: Feb 2014
Posts: 3,527
Thanks: 195
Thanked 1,920 Times in 984 Posts
Default

Quote:
Originally Posted by Battlebasset View Post
I found a 2013 Buick Encore at Jenkins Leesburg Volkswagen:

2013 Encore Leather

$16,900 Price Details
Leesburg VW Price (excl. taxes & fees)

Mileage: 43,480

OK, reasonable deal, so I dig deeper into the website:

Pay Cash - $22,921

Wow. $6,021 more. I understand taxes, registration, etc. But here's their breakdown:

Registration & Fees include $492.40 DMV fee , $999.00 documentation fee , $349.95 electronic filing fee and $2,863.00 Jenkins Value Package. Total $4704? That's not $6,021 for starters.

So I get the first three, although that documentation fee seems high. But the "Jenkins Value Package"? So I call, and I'm given the explanation of "Well, other dealers just call it mark up, but we give you something for it" Ok, like what?

"Floor mats, pinstriping, and a 130 point inspection" My response: "So you weren't inspecting your used cars before? You just took them on trade-in, and put them on the lot? I might as well buy from a private party and take my chances, at least I'll save money for the repairs". Mumble, Mumble. I say thank you and hang up.

Look, I get it. Cars are in short supply, so prices are elevated. No issue with that. What the market will bear, right?

But to advertise a price that is $4180 (value package plus the extra markup before taxes and fees) less that what you actually want to sell it for is dishonest. If your start price you want is $21,080, advertise it upfront that way. Then I can decide if I want to come out and look at it, with the knowledge that is what you want, and I'm probably going to have to pay that price if I want it.

Jenkins, the market will change at some point to more like what it was. But my memory won't change.

Here's the link to the vehicle in you want to confirm my numbers, for as long as the post is active.

Pre-Owned Buick Encore for sale in Leesburg

Hanging onto the old one a bit longer, and looking on TOTV for my next one from a private party.
I'm not defending Jenkins sadly that is common used car tactics. The old jokes about the used car salesman are in many cases true. Oh we just sold it but we have, is sadly common. Buying a new or a used car is a bit of a duel. The games are interesting.
The truth, they are professional at it you, most of us are forced into that match and are way out of our fight class.
  #4  
Old 04-23-2022, 01:15 PM
retiredguy123 retiredguy123 is offline
Sage
Join Date: Feb 2016
Posts: 16,798
Thanks: 2,915
Thanked 16,021 Times in 6,282 Posts
Default

The ad doesn't look deceptive to me. The cash price is clearly indicated. You can just make an offer and they can accept it or reject it. But, if you play their games, you will lose.
  #5  
Old 04-23-2022, 01:41 PM
Babubhat Babubhat is offline
Platinum member
Join Date: May 2021
Posts: 1,939
Thanks: 307
Thanked 1,746 Times in 784 Posts
Default

Every dealer has thousands of dollars of useless items. Carvana doesn’t do this.
  #6  
Old 04-23-2022, 01:51 PM
Papa_lecki Papa_lecki is offline
Soaring Eagle member
Join Date: Nov 2020
Posts: 2,465
Thanks: 90
Thanked 3,094 Times in 1,148 Posts
Default

* Price (or net cost) after applying any manufacturer rebates and dealer discount. This price does not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge, and any emission testing charge. Additional taxes, registration and license fees may apply for out of state purchasers based on their registration address.
  #7  
Old 04-23-2022, 02:13 PM
Bill14564 Bill14564 is offline
Sage
Join Date: Nov 2020
Location: Village of Hillsborough
Posts: 6,787
Thanks: 2,077
Thanked 7,232 Times in 2,819 Posts
Default

Quote:
Originally Posted by Papa_lecki View Post
* Price (or net cost) after applying any manufacturer rebates and dealer discount. This price does not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge, and any emission testing charge. Additional taxes, registration and license fees may apply for out of state purchasers based on their registration address.
Yes, that information is definitely there, but it's still deceptive. The $16,900 that they want you to see is very prominent. The "*" looked like dirt on my screen and the very small and lightly shaded disclaimer 2/3 down the page wasn't nearly as easy to find.

Taxes seem to be calculated on the DMV fees, documentation fees, and filing fees. Is this typical in Fl? (bought my last car in a different state under different market conditions)
__________________
Why do people insist on making claims without looking them up first, do they really think no one will check? Proof by emphatic assertion rarely works.
Confirmation bias is real; I can find any number of articles that say so.


Victor, NY
Randallstown, MD
Yakima, WA
Stevensville, MD
Village of Hillsborough
  #8  
Old 04-23-2022, 02:16 PM
Stu from NYC Stu from NYC is offline
Sage
Join Date: Feb 2020
Posts: 15,038
Thanks: 1,250
Thanked 16,032 Times in 6,267 Posts
Default

Dealers know more ways to take a extra dollars from their customers than carters makes pills
  #9  
Old 04-23-2022, 03:42 PM
JerryP JerryP is offline
Senior Member
Join Date: Feb 2012
Posts: 258
Thanks: 12
Thanked 126 Times in 39 Posts
Default

Quote:
Originally Posted by Battlebasset View Post
I found a 2013 Buick Encore at Jenkins Leesburg Volkswagen:

2013 Encore Leather

$16,900 Price Details
Leesburg VW Price (excl. taxes & fees)

Mileage: 43,480

OK, reasonable deal, so I dig deeper into the website:

Pay Cash - $22,921

Wow. $6,021 more. I understand taxes, registration, etc. But here's their breakdown:

Registration & Fees include $492.40 DMV fee , $999.00 documentation fee , $349.95 electronic filing fee and $2,863.00 Jenkins Value Package. Total $4704? That's not $6,021 for starters.

So I get the first three, although that documentation fee seems high. But the "Jenkins Value Package"? So I call, and I'm given the explanation of "Well, other dealers just call it mark up, but we give you something for it" Ok, like what?

"Floor mats, pinstriping, and a 130 point inspection" My response: "So you weren't inspecting your used cars before? You just took them on trade-in, and put them on the lot? I might as well buy from a private party and take my chances, at least I'll save money for the repairs". Mumble, Mumble. I say thank you and hang up.

Look, I get it. Cars are in short supply, so prices are elevated. No issue with that. What the market will bear, right?

But to advertise a price that is $4180 (value package plus the extra markup before taxes and fees) less that what you actually want to sell it for is dishonest. If your start price you want is $21,080, advertise it upfront that way. Then I can decide if I want to come out and look at it, with the knowledge that is what you want, and I'm probably going to have to pay that price if I want it.

Jenkins, the market will change at some point to more like what it was. But my memory won't change.

Here's the link to the vehicle in you want to confirm my numbers, for as long as the post is active.

Pre-Owned Buick Encore for sale in Leesburg

Hanging onto the old one a bit longer, and looking on TOTV for my next one from a private party.
I agree deceptive practice will never go back. I looked at and was very interested in a used 2020 Altima 9K on the odometer, no price listed on the window sticker. Salesman invited me in to discuss price, I knew the original MSRP was 30K so I went in thinking how much over MSRP could it be. The salesperson handed me the work up with all the addons it was 39K, got up and left. Finally found a new car at MSRP.
  #10  
Old 04-23-2022, 03:58 PM
Topspinmo's Avatar
Topspinmo Topspinmo is offline
Sage
Join Date: Dec 2012
Location: Somewhere over the rainbow
Posts: 14,585
Thanks: 7,337
Thanked 5,955 Times in 3,057 Posts
Default

That price lists on the vehicle should be out the door price. If not RUN and RUN fast.
  #11  
Old 04-23-2022, 04:37 PM
fdpaq0580 fdpaq0580 is offline
Sage
Join Date: Sep 2012
Posts: 5,888
Thanks: 355
Thanked 5,012 Times in 2,126 Posts
Default

Quote:
Originally Posted by Topspinmo View Post
That price lists on the vehicle should be out the door price. If not RUN and RUN fast.
Dealers have all kinds of markup tricks, most of which are you giving them money for stuff they made up. Smoke and mirrors. Know what you want before you go. Know what you are willing to spend "out the door" before you go. Make your offer AND STICK TO IT! If anyone starts to get abusive, angry or insulting, get up and leave immediately.
  #12  
Old 04-23-2022, 06:11 PM
npwalters's Avatar
npwalters npwalters is offline
Veteran member
Join Date: Jan 2016
Posts: 939
Thanks: 4
Thanked 1,326 Times in 395 Posts
Default

I was exchanging Emails with Jenkins Hundai in Ocala. I told them specifically what I want and what a dealership in Clermont will sell that vehicle for. That was my offer and it was well above MSRP. Their response was we can be very competitive with that price.

So, against my better judgement, we made an appointment and drove there. The salesman said after 2 minutes "that car is in high demand and we won't consider that offer". What a waste of time and convinced me I do not want to do business with them.
__________________
Pam&Nick

The government cannot give anything to anyone without first taking it from someone else
  #13  
Old 04-23-2022, 06:20 PM
Stu from NYC Stu from NYC is offline
Sage
Join Date: Feb 2020
Posts: 15,038
Thanks: 1,250
Thanked 16,032 Times in 6,267 Posts
Default

Quote:
Originally Posted by npwalters View Post
I was exchanging Emails with Jenkins Hundai in Ocala. I told them specifically what I want and what a dealership in Clermont will sell that vehicle for. That was my offer and it was well above MSRP. Their response was we can be very competitive with that price.

So, against my better judgement, we made an appointment and drove there. The salesman said after 2 minutes "that car is in high demand and we won't consider that offer". What a waste of time and convinced me I do not want to do business with them.
Jenkins Toyota last year said we cannot meet the price you are looking for and have gotten from another dealer but why not come down and look at what we have on our lot.
Told him that seem like a colossal waste of time so he just repeated his suggestion at which I said bye.
  #14  
Old 04-23-2022, 08:09 PM
Altavia Altavia is offline
Sage
Join Date: Jun 2019
Posts: 4,431
Thanks: 1,881
Thanked 3,398 Times in 1,618 Posts
Default

Very happy with Carvanna, preset total cost, they bring the car to you, take your trade for a drive, 15 minutes of paperwork and the car is yours.
  #15  
Old 04-23-2022, 09:15 PM
wisbad1 wisbad1 is offline
Veteran member
Join Date: Mar 2013
Posts: 634
Thanks: 3,216
Thanked 564 Times in 209 Posts
Default

Quote:
Originally Posted by justjim View Post
It’s called “up charging” and dealerships today are very good at it. Jenkins dealerships are especially good at it.
Bought my 2018 pilot at Headquarters , fair price and no crap.
Closed Thread

Tags
price, jenkins, fee, leesburg, package


You are viewing a new design of the TOTV site. Click here to revert to the old version.

All times are GMT -5. The time now is 02:51 AM.