[MrLonzo]

Closed on my (resale) house in the Villages (Monarch Grove) in June, finally moving in, and having a lot of difficulty with mailbox.

Realtor told me it’s simple to get a key for your mailbox, just take some proof of ownership to the U.S. post office in Wildwood and pick up your key. She didn’t seem to know the location of my mailbox or the number. I went to the PO, and they said they don’t handle TV issues, and that I’d need to go to the Lady Lake PO on Teague Trail. A 40-minute drive, but I went there only to be told they, too, do not handle TV issues, and I’d need to go to the PO on LaGrande Blvd, also in Lady Lake. There, I was told I’d need to pay $35 to replace the lock and it would take up 10 days. I paid the $35, she gave me 2 keys and said to check the lock every day – if it opens, that means the lock has been changed, but didn’t bother telling me the location or number of the mailbox! I finally figured out my mailbox location is at Swallowtail. I showed my keys to the attendant there and she told me they are the wrong kind of key -- they are for PO boxes, not TV mail station boxes. So now what do I do? I don't know who to believe anymore!

I called the PO, sifted through their menu for 20 minutes, and finally got someone to talk to. She told me I’d need to go back to Lady Lake (1.5 hour drive roundtrip) and explain the situation. She said she could not tell me the mailbox number.

What a waste of time when I have so many other moving issues to address! And leaving me confused -- I would think it reasonable that when someone buys a house in TV, they would get a mailbox, the mailbox location, the mailbox number, and the mailbox key when they close, but I received none of these and now have spent many hours over 2 days still with no solution!

Are my expectations too high? And wondering if others have had problems like this?

[Stu from NYC]

We got ours at closing as I recall.

[Stu from NYC]

We got ours at closing

[Bilyclub]

Yes, you should have gotten 3 keys at closing. If your real estate person worked for TV they would know that.

[Topspinmo]

Originally Posted by Bilyclub

Yes, you should have gotten 3 keys at closing. If your real estate person worked for TV they would know that.

In older sections two are only required.

[retiredguy123]

Note that the Post Office issues 3 keys for every mailbox. In the past, The Villages would retain one of the 3 keys. However, they changed their process and they now provide every homeowner with all 3 keys. When you get a new lock from the Post Office they are supposed to give you 3 keys. They will not copy the keys and it is very difficult to get a key copied.

[retiredguy123]

Originally Posted by MrLonzo

Closed on my (resale) house in the Villages (Monarch Grove) in June, finally moving in, and having a lot of difficulty with mailbox.

Realtor told me it’s simple to get a key for your mailbox, just take some proof of ownership to the U.S. post office in Wildwood and pick up your key. She didn’t seem to know the location of my mailbox or the number. I went to the PO, and they said they don’t handle TV issues, and that I’d need to go to the Lady Lake PO on Teague Trail. A 40-minute drive, but I went there only to be told they, too, do not handle TV issues, and I’d need to go to the PO on LaGrande Blvd, also in Lady Lake. There, I was told I’d need to pay $35 to replace the lock and it would take up 10 days. I paid the $35, she gave me 2 keys and said to check the lock every day – if it opens, that means the lock has been changed, but didn’t bother telling me the location or number of the mailbox! I finally figured out my mailbox location is at Swallowtail. I showed my keys to the attendant there and she told me they are the wrong kind of key -- they are for PO boxes, not TV mail station boxes. So now what do I do? I don't know who to believe anymore!

I called the PO, sifted through their menu for 20 minutes, and finally got someone to talk to. She told me I’d need to go back to Lady Lake (1.5 hour drive roundtrip) and explain the situation. She said she could not tell me the mailbox number.

What a waste of time when I have so many other moving issues to address! And leaving me confused -- I would think it reasonable that when someone buys a house in TV, they would get a mailbox, the mailbox location, the mailbox number, and the mailbox key when they close, but I received none of these and now have spent many hours over 2 days still with no solution!

Are my expectations too high? And wondering if others have had problems like this?

If the Post Office only gave you 2 keys, they obviously screwed up because they gave you the wrong type of key. The postal stations within The Villages are USPS-owned cluster boxes, that have locks with 3 keys, not 2. But, I am not surprised that the Federal Government made a mistake. Patience and persistence will prevail.

[BrianL99]

Originally Posted by MrLonzo

Closed on my (resale) house in the Villages (Monarch Grove) in June, finally moving in, and having a lot of difficulty with mailbox.

Realtor told me it’s simple to get a key for your mailbox, just take some proof of ownership to the U.S. post office in Wildwood and pick up your key. She didn’t seem to know the location of my mailbox or the number. I went to the PO, and they said they don’t handle TV issues, and that I’d need to go to the Lady Lake PO on Teague Trail. A 40-minute drive, but I went there only to be told they, too, do not handle TV issues, and I’d need to go to the PO on LaGrande Blvd, also in Lady Lake. There, I was told I’d need to pay $35 to replace the lock and it would take up 10 days. I paid the $35, she gave me 2 keys and said to check the lock every day – if it opens, that means the lock has been changed, but didn’t bother telling me the location or number of the mailbox! I finally figured out my mailbox location is at Swallowtail. I showed my keys to the attendant there and she told me they are the wrong kind of key -- they are for PO boxes, not TV mail station boxes. So now what do I do? I don't know who to believe anymore!

I called the PO, sifted through their menu for 20 minutes, and finally got someone to talk to. She told me I’d need to go back to Lady Lake (1.5 hour drive roundtrip) and explain the situation. She said she could not tell me the mailbox number.

What a waste of time when I have so many other moving issues to address! And leaving me confused -- I would think it reasonable that when someone buys a house in TV, they would get a mailbox, the mailbox location, the mailbox number, and the mailbox key when they close, but I received none of these and now have spent many hours over 2 days still with no solution!

Are my expectations too high? And wondering if others have had problems like this?

You've been posting on this site for 3 years & you can't figure out how to get your mail?

[photo1902]

Originally Posted by BrianL99

You've been posting on this site for 3 years & you can't figure out how to get your mail?

That box is going to be full!

[Dusty_Star]

I too had problems getting my mailbox number. Not the keys, I was given two keys at closing, but like you no one seemed to know the number of the box. The real estate agent, when asked replied: "Ask your neighbors".

What worked is I called 1 352-753-2270 & asked. ← This is the one that worked, they gave me my mailbox number, pretty quickly.

Sorry this doesn't help with your key issue, but you will learn which mailbox is yours.

[Two Bills]

Get you agent to ask seller for box number, and where are keys.
Or if you have contact details for seller you can do it quicker.

[retiredguy123]

The USPS person who deposits the mail into your box at the local postal station can tell you the box number.

[Dusty_Star]

Originally Posted by Two Bills

Get you agent to ask seller for box number, and where are keys.
Or if you have contact details for seller you can do it quicker.

That did not work in my case. I kept asking my broker, who called the seller's broker & was told to ask my neighbors for the box number. I agree he should try, it it works he would have the keys & the box number.

[Dusty_Star]

Originally Posted by retiredguy123

The USPS person who deposits the mail into your box at the local postal station can tell you the box number.

The problem with that is he has to learn when the mail clerk is there. Then he has to be there at the same time & he is already complaining about many things to do associated with moving in.

[OrangeBlossomBaby]

The down and dirty method of figuring out which box is yours: ask the neighbor to your left and to the right of you which one is theirs. They'll be in sequential order. Yours is the one between the two.