[Marmaduke]

Don't take this the wrong way, but service providers can't read your mind any more than the electric company, postal service, etc.

I realize that 12 years of living and using services may make it hard to recall all of the service providers that we use, but Dean's was a regular.

Anyway, it's why we keep records and files.
i just go right through the entire file drawer, (or in these days), right down our spreadsheet to notify everyone 2 weeks in advance of closing, as a part of my responsibility.

[nancyre]

I picked up the contract from the prior owner - as the house was new. Lots of paperwork and a year later when I called to find out where the renewal was - they did not have it. Instead of settling it up they told me the contract from the build was void now. So needless to say they did not get me as a customer.

[Priebehouse]

Originally Posted by Signguy

$171 are you F-ING serious!?!

Look at all the money you'll save in capital gains taxes by taking that $171 off your profit as a qualified expense.

[Girlcopper]

Originally Posted by Corvette

Public Service Announcement:
We lived in The Villages and used Deans for Termite treatment 12 years. We moved out of The Villages 4 months ago. I did NOT receive a notification that the 2024 service would be done, I was told they mailed it. I did however receive a bill for service. I had no idea that I needed to call to advise we had moved. I called and asked them to send the statement to the new home owner and was told NO, it wasn’t their job to do that, the account was still in my name. When I stated I thought it was an annual agreement, when I paid we’d be protected for the year. Was told their paperwork, which I have never seen, states it is self renewing. 😳 Appears I’m on the hook for $171. Beware!

Beware of what? You had a contract, they serviced because you didn’t tell them you moved and now they want payment. Sounds about right.

[nn0wheremann]

Originally Posted by Corvette

Public Service Announcement:
We lived in The Villages and used Deans for Termite treatment 12 years. We moved out of The Villages 4 months ago. I did NOT receive a notification that the 2024 service would be done, I was told they mailed it. I did however receive a bill for service. I had no idea that I needed to call to advise we had moved. I called and asked them to send the statement to the new home owner and was told NO, it wasn’t their job to do that, the account was still in my name. When I stated I thought it was an annual agreement, when I paid we’d be protected for the year. Was told their paperwork, which I have never seen, states it is self renewing. 😳 Appears I’m on the hook for $171. Beware!

Should have been handled at closing of sale. Bad move by your attorney, sales agent, & closing processor.

[thelegges]

Originally Posted by nn0wheremann

Should have been handled at closing of sale. Bad move by your attorney, sales agent, & closing processor.

Sales agent nor closing has anything to do with your responsibility to stop your paper any subscriptions, mail, upcoming contractors, lawn/landscaping, utilities.

The one thing you can count on at closing Hugh amount of money held in escrow until final CDC utilities bill. Then a Very large check is mailed to you from CDC upon final account read and closed. If one needs help on what to do when selling a home, family should step in and offer assistance

[Gunny2403]

This is on you.

[Dusty_Star]

Originally Posted by thelegges

Sales agent nor closing has anything to do with your responsibility to stop your paper any subscriptions, mail, upcoming contractors, lawn/landscaping, utilities.

In my experience lawyers do usually take care of utilities & services, or at least check with the homeowner that they have been taken care of, but we do not use lawyers for real estate transactions in The Villages.

[Wvguard]

I have used Deans for years, never an issue. In fact yesterday was my scheduled treatment and as always they called ahead to let me know. I have told them the house is on the market and they said to call them to cancel my contract when it sales. Seems a reasonable enough request. And one I will do for all the service that are auto pay.

[bp243]

Originally Posted by Corvette

Public Service Announcement:
We lived in The Villages and used Deans for Termite treatment 12 years. We moved out of The Villages 4 months ago. I did NOT receive a notification that the 2024 service would be done, I was told they mailed it. I did however receive a bill for service. I had no idea that I needed to call to advise we had moved. I called and asked them to send the statement to the new home owner and was told NO, it wasn’t their job to do that, the account was still in my name. When I stated I thought it was an annual agreement, when I paid we’d be protected for the year. Was told their paperwork, which I have never seen, states it is self renewing. 😳 Appears I’m on the hook for $171. Beware!

Thanks for the reminder that we need to be aware of what’s self-renewing. On occasion I’ve been caught in the same situation, so understand why you’re annoyed.

[retiredguy123]

Originally Posted by Wvguard

I have used Deans for years, never an issue. In fact yesterday was my scheduled treatment and as always they called ahead to let me know. I have told them the house is on the market and they said to call them to cancel my contract when it sales. Seems a reasonable enough request. And one I will do for all the service that are auto pay.

One reason that I use Massey instead of Deans for services is that they do not require auto pay. Deans requires customers to provide a credit card that they can charge when a service is provided. Massey bills me for services after the service has been provided. Also, I have a 10 year renewable termite contract with Massey. Deans would only agree to a yearly contract, where they could increase the price or cancel the contract at any time.

[TeresaE]

Originally Posted by Corvette

Public Service Announcement:
We lived in The Villages and used Deans for Termite treatment 12 years. We moved out of The Villages 4 months ago. I did NOT receive a notification that the 2024 service would be done, I was told they mailed it. I did however receive a bill for service. I had no idea that I needed to call to advise we had moved. I called and asked them to send the statement to the new home owner and was told NO, it wasn’t their job to do that, the account was still in my name. When I stated I thought it was an annual agreement, when I paid we’d be protected for the year. Was told their paperwork, which I have never seen, states it is self renewing. 😳 Appears I’m on the hook for $171. Beware!

Adulting is so hard. Especially when you have to be responsible for reading your service agreements and canceling contracts.

[Alarmed]

Auto-renewal contracts have restrictions in Florida. See below.

Is a automatic renewal clause enforceable?
Lowndes, Drosdick, Doster, Kantor & Reed, P.A.February 18, 2019
Apparently unbeknownst to many as-a-Service providers and their customers, both state and federal law restrict automatic renewal clauses, particularly in the consumer context. Florida Statute §501.165 requires that automatic renewal provisions in service contracts be clear and conspicuous, and that the consumer be notified no less than 30 days nor more than 60 days before their contract automatically renews, if the initial contract is 12 months or more and if it automatically renews for more than 1 month. Additionally, the Federal Trade Commission has attacked automatic renewal clauses in recent years through enforcement of the Restore Online Shoppers Confidence Act (“ROSCA”).

Second Wave of Auto-Renew Lawsuits Makes Business Model Risky
Sedgwick LLPMeegan BrooksAugust 13, 2015
The recent uptick in litigation — which has been brought against startups and established companies alike, in a wide variety of industries — shows that no company is immune from these potentially expensive actions.[1] These include California (Cal. Bus. & Prof. Code §§ 17600-17606), Connecticut (Conn. Gen. Stat. § 42-126b), Florida (Fla. Stat. § 501.165), Georgia (O.C.G.A. § 13-12-3), Illinois (815 ILCS 601/10), Louisiana (La. Rev. Stat. § 9:2716), Maryland (Md. Code Com. Law § 14-12B-06), New Hampshire (N.H. Rev. Stat. § 358-I:5), New York (N.Y. Gen. Oblig. Law § 5-903), North Carolina (N.C. Gen. Stat. § 75-41), Oregon (Or. Rev. Stat. §§ 646A.293, .295), Rhode Island (R.I. Gen. Laws § 6-13-14), South Carolina (S.C. Code § 44-79-60), South Dakota (S.D. Codified Laws § 49-31-116), Tennessee (Tenn. Code §§ 62-32-325, 47-18-505), and Utah (Utah Code § 15-10-201).

[DonnaNi4os]

They aren’t mind readers, it was your responsibility to cancel their services….although I do understand that you wouldn’t think of it. Perhaps reach out to your realtor.

[maistocars]

I thought I noticed one less Corvette riding around town......