[Packer Fan]

Well, several shingles blew off my less than 2 year old roof. SPS roofing was the installer when built, and came and replaced shingles. They pointed out that in several spots they were not sealed. They helped me take down a shingle and send it in to Certainteed for a warranty claim. It was obvious the shingle had a problem. I just got a note back from Certainteed that nothing was wrong with the shingle. Now, I believe the shingle was bad, but I might be wrong. Any suggestions on next steps???? Who should I go after? Has anyone else had this issue with Certainteed or SPS?

[rubicon]

Originally Posted by Packer Fan

Well, several shingles blew off my less than 2 year old roof. SPS roofing was the installer when built, and came and replaced shingles. They pointed out that in several spots they were not sealed. They helped me take down a shingle and send it in to Certainteed for a warranty claim. It was obvious the shingle had a problem. I just got a note back from Certainteed that nothing was wrong with the shingle. Now, I believe the shingle was bad, but I might be wrong. Any suggestions on next steps???? Who should I go after? Has anyone else had this issue with Certainteed or SPS?

Packer fan: Can't remember the name of the roofing mfg but an inspection of my roof revealed defective shingles on a new home had owned in MN. I contacted the company who was located in PA. They required I submit a sample of the shingles a by mailing it to them.
The short of it is that they gave me a run around for two years. After two years they sent a representative to look at my shingles. This PA company lied and told me they did not have a representative in MN This rep told me nothing was wrong with my shingles I explained that a roofing expert I hired stopped counting defective singes after reaching 300 an that I had a 30 year warranty wherein he claimed not and then said shingles only last 15 years and most people move 5-7 years nd so the warranty was worthless. I told him a judge what be interested in hearing that one. The company again denied my claim. I sued and they tried to settle up including an offer to re-shingle my roof. I told them the shingles they utilized were worthless and I wanted cash to replace them with another brand. I won. I learned that not only were they present in MN they had a mfg company 8 miles from my home

Don't fool around with these people. I have a suspicion that you are not the only homeowner dealing with this problem. I suspect you will get the run around. I wonder if there is a class action suit against them. This was the case with the company I was dealing with and the real reason their representative showed up after they initial denied my claim .

Get an estimate to re=roof the entire house and tell them they better abide by their warranty agreement and cough up or you will submit a claim for the cost of the roof expenses and damages for emotional distress

[graciegirl]

Originally Posted by Packer Fan

Well, several shingles blew off my less than 2 year old roof. SPS roofing was the installer when built, and came and replaced shingles. They pointed out that in several spots they were not sealed. They helped me take down a shingle and send it in to Certainteed for a warranty claim. It was obvious the shingle had a problem. I just got a note back from Certainteed that nothing was wrong with the shingle. Now, I believe the shingle was bad, but I might be wrong. Any suggestions on next steps???? Who should I go after? Has anyone else had this issue with Certainteed or SPS?

Call home warranty. They are the ones to put the fear of God in them.

[villagetinker]

Agree with above, call Home warranty, you are probably not alone, and Home warranty should have a record of the vendor of the shingles.

[justjim]

OP, unlike an appliance, a new roof is a pretty large ticket item. I know in LaBelle several new residents had a hassle with Whirlpool (including us) over various appliances especially microwaves. Unfortunately, warranty is no longer much help with appliances (you deal directly with the manufacturer) but a really big ticket item like a new roof could be a different story.

Warranty is where I would go first. Good luck----I know a hassle is one of the last things most of us want to deal with when retired and at our age. Life is too short.

[Packer Fan]

Originally Posted by rubicon

Packer fan: Can't remember the name of the roofing mfg but an inspection of my roof revealed defective shingles on a new home had owned in MN. I contacted the company who was located in PA. They required I submit a sample of the shingles a by mailing it to them.
The short of it is that they gave me a run around for two years. After two years they sent a representative to look at my shingles. This PA company lied and told me they did not have a representative in MN This rep told me nothing was wrong with my shingles I explained that a roofing expert I hired stopped counting defective singes after reaching 300 an that I had a 30 year warranty wherein he claimed not and then said shingles only last 15 years and most people move 5-7 years nd so the warranty was worthless. I told him a judge what be interested in hearing that one. The company again denied my claim. I sued and they tried to settle up including an offer to re-shingle my roof. I told them the shingles they utilized were worthless and I wanted cash to replace them with another brand. I won. I learned that not only were they present in MN they had a mfg company 8 miles from my home

Don't fool around with these people. I have a suspicion that you are not the only homeowner dealing with this problem. I suspect you will get the run around. I wonder if there is a class action suit against them. This was the case with the company I was dealing with and the real reason their representative showed up after they initial denied my claim .

Get an estimate to re=roof the entire house and tell them they better abide by their warranty agreement and cough up or you will submit a claim for the cost of the roof expenses and damages for emotional distress

Interesting - from your post I get we are talking about the same manufacturer... no doubt. As far as the Warranty department - I called them, got the run around, and a supervisor was supposed to call me back. They never did. I need to call them again. I am going to basically gripe to all of them and see if I get some relief.

Lets not go crazy people - this is not a new roof - this is going up and sealing several sections with asphalt - probably about $1200 - but it still is not right.

Ed

[Packer Fan]

Very interesting development - the Villages Warranty department is in the middle of this and trying to get something done. We will see what develops from here. They have a lot more leverage than I do.

[rubicon]

Originally Posted by Packer Fan

Very interesting development - the Villages Warranty department is in the middle of this and trying to get something done. We will see what develops from here. They have a lot more leverage than I do.

Packer Fan: This viking fan believes the Warranty Dept is the place to start not only from the possible leverage angle but also a collective meaning that other homeowners have reported this defect to the Warranty Dept. My earlier post was obviously to alert you to the bureaucratic round-around that seems prevalent with too many companies today .

What you describe is an obvious defect in the shingle. It would leave one to ask if the entire roof has to be re-shingled

I would suggest that you place everything in writing to the Warranty Dept preserving date of discovery of the defective shingles, when and to whom it was reported, responses from the warranty dept, roofing mfg, etc.

It took me two years to resolve my issue with this roofing company which had a mfg plant in Chaska. MN and lied and told me they had no presence in the state of MN. I too went to the warranty dept representing this development and they tossed me to the roofing company

Good luck

[leebeauregard]

I owned a house in Creekside Landing that had defective Owens Corning shingles. Owens Corning replaced the roofs for free for all the units that the developer had sold. However the roofs were never replaced on the developer owned "Lifestyle" villas. How could they have not been defective also? They are now being advertised and resold as "new homes" even though they are seven years old. Was told by a roofer that the developer switched to CertainTeed shingles - probably to increase profit margins. Wonder if the developer took a cash settlement from Owns Corning in lieu of replacing roofs?

[RickeyD]

Originally Posted by leebeauregard

I owned a house in Creekside Landing that had defective Owens Corning shingles. Owens Corning replaced the roofs for free for all the units that the developer had sold. However the roofs were never replaced on the developer owned "Lifestyle" villas. How could they have not been defective also? They are now being advertised and resold as "new homes" even though they are seven years old. Was told by a roofer that the developer switched to CertainTeed shingles - probably to increase profit margins. Wonder if the developer took a cash settlement from Owns Corning in lieu of replacing roofs?

Share this knowledge with Seniors vs Crime. What was wrong with the shingles anyway ?

[Packer Fan]

Originally Posted by rubicon

Packer Fan: This viking fan believes the Warranty Dept is the place to start not only from the possible leverage angle but also a collective meaning that other homeowners have reported this defect to the Warranty Dept. My earlier post was obviously to alert you to the bureaucratic round-around that seems prevalent with too many companies today .

What you describe is an obvious defect in the shingle. It would leave one to ask if the entire roof has to be re-shingled

I would suggest that you place everything in writing to the Warranty Dept preserving date of discovery of the defective shingles, when and to whom it was reported, responses from the warranty dept, roofing mfg, etc.

It took me two years to resolve my issue with this roofing company which had a mfg plant in Chaska. MN and lied and told me they had no presence in the state of MN. I too went to the warranty dept representing this development and they tossed me to the roofing company

Good luck

Good point and good advice - we are on the same page on that.

BTW- I find it interesting that the best running back in the League could not get any yardage and the best quarterback in the league could not get a ball anywhere near his own receivers in your new stadium - coincidence? I think not. The place must be cursed!

[rubicon]

Originally Posted by Packer Fan

Good point and good advice - we are on the same page on that.

BTW- I find it interesting that the best running back in the League could not get any yardage and the best quarterback in the league could not get a ball anywhere near his own receivers in your new stadium - coincidence? I think not. The place must be cursed!

The new viking stadium has a story high section of glass just below the roof so that when it is lighted at night the roof appears to be floating in air. Greatly miss going to the vikings game. Brad Badger offensive lineman was my backdoor neighbor

[Packer Fan]

Just wanted to bring everyone up to date. After Certainteed denied there was a problem, the Villages Warranty department intervened and they sent an inspector out to look at the house with the roofer. After the inspection, it appears they have had a change of heart and now feel that it is the shingles. The are going to set up to have the Roofer go up and hand seal all the shingles. Amazing what a little persistence and leverage can do!

Thanks to The Villages Warranty and SPS Roofing.

[TimeForChange]

I sold shingles in my early years with a large Corporation. If the roofer who installed the shingles stapled or nailed within the seal stripe on the shingle it will not seal. Roofers are suppose to put three nails or staples in each shingle above the seal stripe. If they do not the shingle will not seal.

[RickeyD]

I would be very wary of a roofer attempting to repair shingles that haven't sealed. Will he lift each one to see if it lifts or not then go on to the next one to see if it does ? How will this repair affect the long term warranty of the roof ? Myself, I would insist they replace the entire roof at their expense. If they refuse, I'd take them to court. Since I'd be retired time wouldn't be an issue, but it sure would be an issue for them.