[jim@jedward.com]

Contest the credit card charge for the amount you feel is fair (half?) for the services you did not receive.

[retiredguy123]

Originally Posted by OhioBuckeye

Seriously, Best Buy sold you a TV & they want $199. to hook it up. Don’t know what you know about plugging it in & following the online instructions. But seriously my 3 yr. old great granddaughters could almost get it hooked up to your cable. If you have cable TV call cable & tell them your problem & they’ll come & do it. Hard to believe that Best Buy would sell you a TV & not hook it up for you!

A large flat screen TV requires 2 people to carry it into the house. Then, it needs to be unboxed, and the stand needs to be assembled and attached to the TV. The remote control needs to be paired to the cable box and the sound system, like a soundbar or receiver. And, the HDMI cables need to be connected to the proper TV inputs. You can order a TV online and have it delivered to the house for free, but they will not remove it from the box. This is pretty much the standard charge if you want the TV set up. Most people cannot lift a 65-inch TV onto a TV stand. But, if you hire the Geek Squad, you should get experienced Best Buy employees, not regular delivery people.

[retiredguy123]

Originally Posted by jim@jedward.com

Contest the credit card charge for the amount you feel is fair (half?) for the services you did not receive.

The OP has already received a full refund. See Post No. 5.

[bp243]

Originally Posted by rsmurano

What’s the problem? They did exactly what you asked, install a tv. No service guy is going to sit down with you and go over those things which you should know how to do anyway. When you got your new house here, did the builder show you how to cook a chicken in the oven? A Best Buy installer will not show you how to operate a refrigerator or oven or dishwasher that they must install too.
$200 to install a tv that would take a couple of mins, I would have done this for $100 with a smile

Surely the poster felt better after your response.

[NavyVet]

Bought a 50" Smart TV at Best Buy a few months ago and a wall mount assembly to go with it. Salesman was very helpful and knowledgeable. At the time of purchase, he was setting up delivery date as we wanted the complete set up service. We asked if there were any earlier dates available. He explained to us they could do it sooner if with their third party installers but do not guarantee their work. So we waited for when their Geek Squad could do it. Thorough and excellent service. They carried it in, unboxed everything, asked where we wanted wall mount centered. We needed it high up above a desk which we had moved out of the way prior. They installed the wall mount perfectly, hung the TV, connected all cables, programmed the remote, made sure DVR, Wi-Fi, and Netflix were working, and showed us a bunch of features. Very pleased.

[jimjamuser]

Originally Posted by schwarz

We went online and booked the Geek Squad to install and program etc our new 65 inch QLED tv at a cost of $199, which had to be prepaid. The appointment day came a week later and two truck drivers, one of which spoke very limited English, showed up. Dressed quite unprofessionally, they came in, unpacked the tv, installed the stand with MY screwdriver, plugged in the antenna wire, saw a picture on the screen and said they were done. I told them they were to program and demonstrate the remote capabilities, scan for channels, program in Netflix and Prime, hook up the DVD etc. They said they were done, call Best Buy.
After conversation with Jimmy at BB he told us the mistake was not booking directly at the store. Booking online allows them to send a third party to complete the job. He booked us the real Geeks for nine days later. We went ahead and figured everything out and canceled the appointment.

That proves a general concept. It is always better to do the things that you can do YOURSELF. Waiting 9 days and paying for something that dissatisfies you often leads to this kind of frustration. You YOURSELF are the ONLY person that knows how particular and perfect you expect a service to be. The people providing a paid service make their most money by doing the job QUICKLY and NOT necessarily doing it right - as a general principle.

Now obviously, there are some jobs that you are NOT the best person to do - brain surgery would be one example. So professionals need to be used sometimes. Then, due diligence comes into play - checking licenses, qualifications, recommendations, and word-of-mouth experience. Assuming that every business that you buy something from and that all their workers or contract workers are interested in providing their customers with a stellar experience is not a good idea. Some professional people are excellent, but NOT 100% of them.

[retiredguy123]

Originally Posted by NavyVet

Bought a 50" Smart TV at Best Buy a few months ago and a wall mount assembly to go with it. Salesman was very helpful and knowledgeable. At the time of purchase, he was setting up delivery date as we wanted the complete set up service. We asked if there were any earlier dates available. He explained to us they could do it sooner if with their third party installers but do not guarantee their work. So we waited for when their Geek Squad could do it. Thorough and excellent service. They carried it in, unboxed everything, asked where we wanted wall mount centered. We needed it high up above a desk which we had moved out of the way prior. They installed the wall mount perfectly, hung the TV, connected all cables, programmed the remote, made sure DVR, Wi-Fi, and Netflix were working, and showed us a bunch of features. Very pleased.

Interesting. To me, it doesn't sound like a good policy for Best Buy to have. They were going to schedule your installation with their third party installers, but they won't guarantee the work? Why have third party installers?

So, the Best Buy guy schedules a third party installation. The installers show up, drop the TV and ruin it, and Best Buy says, "sorry, we don't guarantee our third party installers". LOL.

[Nucky]

Best Buy is going the route of Sears and Kmart! See ya and I wouldn't wanna be ya!

In my humble opinion, they are very attentive until they have your money then no interest whatsoever. I returned a TV within hours of purchasing it because it had no instructions, fingerprints on the screen, and was repackaged very shabbily. It was obvious that it was previously owned or was a floor model. NO NO NO!

They wanted to give me a store credit! I peacefully asked for the credit to be returned to AMEX and then put in a beef with AMEX when I got home. They suck and have lost my business forever. I hope they lose your business to.

[Fun in the sun 2]

The Best Buy plan we bought for $199 was for delivery and installation of anything we bought for a year. There may also still be the plan for $199 for the one time installation. Make sure you clarify that you want the one for the whole year. Each time we bought something it was all covered. Since we knew we were going to buy quite a few things within the year, we got delivery, great service, installation, and felt it was well worth it. Yes, they do explain everything and program everything for you. They also answer questions later for you, too. We went into Best Buy to purchase and make the arrangements each time we made the purchases.

[Mosells]

I pay $199 a year to be Geek Squad, What does that get. Professional help on the phone to handle all computer problems, in my house to correct Ring Camera and other accessories issues, set up Smart Plugs. My kitchen appliances are covered under geek squad warranty which I’ve used for LG fridge and range issues. All tech’s were professional corrected each task and left a card with their cell number should there be an issue after they left. The delivery team ( not geek squad) were professional installers of my appliances. The best $200 a year for piece of mind to take of all of my new technology .

[tuccillo]

Another option is to contact Tom Grooms at VillagerAV.com. Tom is a dealer for Samsung and Sony, IIRC, perhaps others. He can order and install TVs for you, along with many other services. He is very knowledgeable and his installations are very clean. He is also a dealer for AV furniture and, in my case, had better pricing than I could find online.

Originally Posted by schwarz

We went online and booked the Geek Squad to install and program etc our new 65 inch QLED tv at a cost of $199, which had to be prepaid. The appointment day came a week later and two truck drivers, one of which spoke very limited English, showed up. Dressed quite unprofessionally, they came in, unpacked the tv, installed the stand with MY screwdriver, plugged in the antenna wire, saw a picture on the screen and said they were done. I told them they were to program and demonstrate the remote capabilities, scan for channels, program in Netflix and Prime, hook up the DVD etc. They said they were done, call Best Buy.
After conversation with Jimmy at BB he told us the mistake was not booking directly at the store. Booking online allows them to send a third party to complete the job. He booked us the real Geeks for nine days later. We went ahead and figured everything out and canceled the appointment.

[retiredguy123]

If you are purchasing an expensive, 65-inch+ television, and have never unboxed and set one up, it is worth the cost to pay Best Buy to do it. If you aren't careful and know how to handle it, it is very easy to damage the screen and ruin the TV. My opinion.

[Velvet]

Originally Posted by tuccillo

Another option is to contact Tom Grooms at VillagerAV.com. Tom is a dealer for Samsung and Sony, IIRC, perhaps others. He can order and install TVs for you, along with many other services. He is very knowledgeable and his installations are very clean. He is also a dealer for AV furniture and, in my case, had better pricing than I could find online.

Absolutely concur, he wall mounted several TVs for us.

[rmd2]

Originally Posted by bp243

Surely the poster felt better after your response.

I agree. What is this snarky stuff when people just want a little help with a problem?