[sukismom]

I have the miss-fortune of purchasing furniture at City Furniture here in the Villages. Beware of their - no return policy on any purchase, even if the furniture is defective or does not perform as described the company will not give you a refund. They will not take a return without the 15% and you have 2 days to reselect with the store credit they give you. If you cannot find another item for replacement you are out of luck. Store managers are given no power of over-ride or extending the replacement timeline. Better to deal with a more reputable organization.

[Vladimir]

So true. As I posted before about City Furniture, they are a nightmare to deal with and are not customer focused. Go to Babettes or some other store that is family run and you can deal with reasonable people.

[bluedog103]

This is really bad news. As Villagers we're not accustomed to working with a third rate company. I had hoped for better when they took over. We dealt with Showcase Direct and Southern Lifestyles and they were amazing to work with. When we had a problem they were on our side to get it resolved to our satisfaction. They were a first class operation all the way.

[Alaskarose]

Thanks for the warning.

[Vinny]

To tell the truth, I am very surprised that they think they can appeal to our market. Thy charge for shipping and do not remove old furniture like Showcase Direct. I was ready to buy four hitches years and they wanted $30 per chair for delivery. I told them where to go.

[redwitch]

I literally wince when I have to deal with City Furniture. Damaged furniture. Four and five deliveries to get an entire set. No calls when delivery is delayed. To say their customer service is poor at best is being overly kind.

[NottaVillager]

Bought a King Koil mattress from them during their 4th of July sale. Mattress was of good quality, price was right, salesperson was very helpful and pleasant. HOWEVER..that's where the fun ended. They did not deliver as promised. When they didn't show up I raised purple hell on the phone with their "Customer Service" rep who told me they couldn't make good on their delivery promise because it would "inconvenience" another customer. I took my show on the road the next morning and went to the store and repeated my performance with the store manager. To her credit, the manager did give us some money off our bill for the inconvenience and promised that they would indeed have the mattress at our home the next day. It was delivered as promised. HOWEVER..we had been told that they would take away our old mattress. The delivery drivers refused to take it. I called the store manager on the phone while they were there, and she hemmed & hawed about how if the mattress isn't "pristine" then they wouldn't take it. How "pristine" is a 10 year old mattress? My temper again went into over-drive and this time she gave me the number of a man who would take it away. Said it would cost me $40. She took another $40 off our bill to cover the cost of the mattress removal.

The mattress is a good one. I hope it lasts as long as the last one we replaced. BUT..we will NEVER-EVER-NEVER darken the door of a City Furniture store again!

[Miles42]

This is good to know as we will be moving in shortly. There are several items we need to purchase and will pass them by for sure.

Thanks for the feed back

[The20Percent]

I'm going to be the devil's advocate here and say that I have purchased two bedroom sets recently, on two different occasions, from the Spanish Springs store and everything went very well. We were pleased with the selection, the appearance, the quality, the price, the salespeople and the delivery. Maybe if we had problems like the rest of the posters on here I would feel different.

[Villages Kahuna]

....City Furniture is owned and is an outgrowth of a chain of waterbed stores in South Florida, I thought, "Uh oh". Not too much research determined that it was one of those places that had no brand name furniture and sold with the offer of "buy now, no payments for five years". Oh man, I thought, this isn't like the Southern Lifestyles we had all used and loved.

We were in the market for a couple new sofas and we had shopped "off campus" and found sofas that we liked. But we thought we'd at least give City Furniture a look-see. We went in and explained what we were looking for to the three salespeople who were standing talking to one another. One lead us to an area and gave us a pile of catalogs, telling us, "...see what you can find in these", then returned to chat with her colleagues. We were outta there in a minute and will never return.

There are plenty of good furniture stores both close by and in Ocala and Winter Park, Altamonte Springs and Orlando. We've been particularly impressed with the Ethan Allen store in Orlando and a couple in Altamonte. And of course, Babette's and White Furniture have a nice selections of brand named furniture. We've dealt with both before and can recommend them. Recently, we bought a nice easy chair from a place in Ocala and the transaction went like clockwork. The salesperson-designer was experienced and helpful, the order was placed quickly and efficiently, the price was right, the quality was terrific, and the chair was delivered (free) in about half the time estimated. The delivery guys took the old chair that was being replaced and said they would donate it to a local church resale shop. And for an additional sawbuck, they even moved a sofa from one bedroom to another for us.

The owners of City Furniture are in the process of finding out that a good thing for merchants to know about The Villages is that news travels fast. Of course, the bad thing about The Villages for those merchants that don't meet customer's expectations is also that news travels fast. Check the stories in this chain and if you haven't visited City Furniture, ask yourself if you should. The answer is pretty clear.

We had been regular customers of Southern Lifestyles. City Furniture had their one and only chance to serve us and whiffed...badly. Never again...there are too many good options.

[mixsonci]

Cross your fingers for me, I purchased a very expensive bedroom set from them. I put it on layaway because I won't be in TV until January. I will probably have it delivered in December and set up with my Home Management company so it will be there when I get there in January. I hope everything will be OK but I am very worried after reading how bad they can be.

[Penguin]

I too visited City furniture in LSL and got the feeling that they could care less if I purchased something or not. Best thing we can do is as a community is spend our money elsewhere. They will get the hint.

[dblwyr]

Certainly everyone has their own experience and opinion. However, I recently dealt with City Furniture and had an excellent experience which included: on time and careful delivery, advance calls and follow up calls to check service. I know this company from South Florida, and they are not a fly by night company. Perhaps they are adjusting to their presence in the Villages even in terms of building their inventory and other suprport framework. But I can only say that my experience was excellent and I will buy from the again and recommend them to my friends.

[John_W]

Two years ago I purchased a motorized love seat from Kane's Furniture in Ocala. They guarantee their furniture for life and they mean it. About a year after we had the furniture, the motor quit working. I called the store and they scheduled a repair man who came out and replaced the transformer box. It worked like new and there was no charge.

[~Jojo~]

No tax!!
We bought our furniture here in Ct during a big sale. We bought for the entire house. Because we were sending out of state to Florida, we didn't have to pay tax. We paid for delivery but it amounted to less or just about what the taxes would have been. We got a great deal from Raymour & Flanigan.