[ctreick]

I have read the current threads for Quantum Fiber but they a too detailed. I do have the WiFi 7 from Quantum Fiber, 940 Mbps.

We got Quantum Fiber in October and I have not been able to use my Ring Doorbell or my RoboVac. I have tried to update the WiFi for each of them many times but neither recognizes my new wifi. , and Quantum told me everything needs to be compatible with Wpa3 (??)

- RoboVac is 2 years old
- Ring Doorbell is 4 years old.

Has anyone experienced trouble with Quantum Fiber wifi not able to work with products? I really don't want to buy new products.

[jrref]

Originally Posted by ctreick

I have read the current threads for Quantum Fiber but they a too detailed. I do have the WiFi 7 from Quantum Fiber, 940 Mbps.

We got Quantum Fiber in October and I have not been able to use my Ring Doorbell or my RoboVac. I have tried to update the WiFi for each of them many times but neither recognizes my new wifi. , and Quantum told me everything needs to be compatible with Wpa3 (??)

- RoboVac is 2 years old
- Ring Doorbell is 4 years old.

Has anyone experienced trouble with Quantum Fiber wifi not able to work with products? I really don't want to buy new products.

There should be no problem connecting these devices but in my experience the Ring Doorbell if it's an older version might only use the 2.4Ghz wifi band and get confused with the newer Wifi systems that have the extra 5 and 6 Ghz radios. Check the specifications of your specific Ring Doorbell to see if this is the case. If so,
then you need to follow these instructions:
1) The following video starting at 3:40
how to get 2.4ghz device working with quantum fiber - Search Videos
2) If you have an iPhone, go to Settings, Personal Hotspot and turn On Allow Others to Join. Then scroll to the very bottom of the page and turn On Maximize Compatibility.
This will make your iPhone transmit a 2.4Ghz only wifi signal. Then take your iPhone very close to the RoboVac and then to the Ring Doorbell and try and make the devices connect to the Wifi. You may need to power cycle the device so it connects to your phone's wifi and not the quantum. MAKE SURE your iPhone is on the same network as your Quantum so the network name and password are the same. If and when these devices connect, then turn Off the wifi hotspot on your phone and the devices should connect to the Quantum Wifi.

As for the RoboVac, I'm not sure why this is not connecting since it's not an old device. You may want to call the RoboVac folks and ask them how to get that working but try the tricks above.

One question:
Did you use the same Wifi Network name and Password on the Quantum when setting it up as your old Wifi Network name and Password? If so, you shouldn't be having these issues. If you all else fails, if you have your old wifi router and service, turn it back On, get these devices back working. Turn Off your old wifi router and change the Quantum wifi network name and password to the old name and password that you were using and it should all work. You can change the Quantum wifi network name and password using the Quantum App on your phone or call them.

Let us know what happens.

[jrref]

I forgot to mention, the problem you are having is not a "Quantum" specific problem. It's a problem with the newer WiFi equipment available recently. TP-Link, Netgear and other manufacturers equipment have the same reactions with older WiFi devices that have older 2.4 Ghz chips in them. This is why some of the WiFi equipment have IoT networks that you can set up for the 2.4Ghz band so these older devices will connect.

But as I mentioned, usually, if you use the same network name and password on the new Quantum Wifi equipment, these older devices should connect with the newer equipment. Eventually, most of these older wifi devices will be replaced and this problem will go away.

[Pugchief]

Originally Posted by jrref

There should be no problem connecting these devices but in my experience the Ring Doorbell if it's an older version might only use the 2.4Ghz wifi band and get confused with the newer Wifi systems that have the extra 5 and 6 Ghz radios. Check the specifications of your specific Ring Doorbell to see if this is the case. If so,
then you need to follow these instructions:
1) The following video starting at 3:40
how to get 2.4ghz device working with quantum fiber - Search Videos
2) If you have an iPhone, go to Settings, Personal Hotspot and turn On Allow Others to Join. Then scroll to the very bottom of the page and turn On Maximize Compatibility.
This will make your iPhone transmit a 2.4Ghz only wifi signal. Then take your iPhone very close to the RoboVac and then to the Ring Doorbell and try and make the devices connect to the Wifi. You may need to power cycle the device so it connects to your phone's wifi and not the quantum. MAKE SURE your iPhone is on the same network as your Quantum so the network name and password are the same. If and when these devices connect, then turn Off the wifi hotspot on your phone and the devices should connect to the Quantum Wifi.

As for the RoboVac, I'm not sure why this is not connecting since it's not an old device. You may want to call the RoboVac folks and ask them how to get that working but try the tricks above.

One question:
Did you use the same Wifi Network name and Password on the Quantum when setting it up as your old Wifi Network name and Password? If so, you shouldn't be having these issues. If you all else fails, if you have your old wifi router and service, turn it back On, get these devices back working. Turn Off your old wifi router and change the Quantum wifi network name and password to the old name and password that you were using and it should all work. You can change the Quantum wifi network name and password using the Quantum App on your phone or call them.

Let us know what happens.

I mentioned this in another thread, but for ease will repeat here:

The easiest and most reliable (staying connected) way to solve this is to buy a cheap dual band router on Amazon and set the 2.4Ghz devices to use that network instead of the Quantum. You plug the router into one of the pods and then temporarily plug your laptop into the router so you can set up a network with a different SSID and then connect your 2.4 devices to the new network. Leave your computers and TV tec connected to Quantum 5Ghz directly.