Bonefish Grill Strange Policy

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  #46  
Old 03-21-2024, 06:46 AM
Girlcopper Girlcopper is offline
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Originally Posted by retiredguy123 View Post
I don't understand why asking for separate checks had anything to do with it. A lot of diners ask for separate checks. The restaurant only allows one discount per table to reduce their overall cost for discounts. Did it state that on the certificate?
Exactly. I personally can’t name one place that takes more than one coupon or discount per table no matter how many seperate checks you want. This is nothing new at all. And requesting to see a manager like someone else suggested will get you no where. It’s the policy of almost all restaurants.
  #47  
Old 03-21-2024, 06:57 AM
Bill14564 Bill14564 is offline
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Originally Posted by Girlcopper View Post
Exactly. I personally can’t name one place that takes more than one coupon or discount per table no matter how many seperate checks you want. This is nothing new at all. And requesting to see a manager like someone else suggested will get you no where. It’s the policy of almost all restaurants.
I can name at least one that treats separate checks as separate transactions and allows separate discounts and separate payment types on each.

Walking out without discussing it with a manager will get you no where. Talking with the manager will at least give you a chance to air your complaint with someone who might be able to make a difference.

Perhaps the moral to this story is to not share a table for four but to ask for separate tables for each couple then just talk between tables. Sure, more work for the wait staff and bussers and one less table for another customer but hey, if that's what corporate policy demands....
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  #48  
Old 03-21-2024, 07:03 AM
DrHitch DrHitch is offline
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Originally Posted by LarryTheBird View Post
Walgreens does something similar, if you have a vendor coupon, they won't allow you to use your Walgreens rewards dollars.
It makes sense that you can't double dip with two coupons on the same transaction... But in this case the OP had two different transactions albeit at the same table.
  #49  
Old 03-21-2024, 07:04 AM
Marine1974 Marine1974 is offline
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Originally Posted by Sandy and Ed View Post
My wife and I went to Bonefish Grill on 466 for lunch and met a neighbor already seated so we joined her.

I told the waitress we were on separate tabs.

As requested, we receive separate bills. Our neighbor paid with cash plus one of those free $10 promo certificates.

Bonefish Grill honors military discounts and my wife and I are both 20+ year veterans. She returned with our credit card and told us that since “the table” used a gift certificate already we were ineligible to receive the customary military discount for our meal - only one discount to the same table regardless if on separate bills as a matter of “corporate policy”.

Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…

My wife and I were dining together on a separate check, the neighbor paid her bill first while we waited to pay ours. Again, it just doesn’t make a bit of sense


What say ye??
Manages can’t fix what they don’t know about and if waitress not trained properly will continue to
not honor our veterans.
Thanks for your service.
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  #50  
Old 03-21-2024, 07:14 AM
Guzzel Guzzel is offline
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First of all, thank you for your service! Second, I think you handle the situation perfectly by letting it go and not embarrassing anyone. And third, next time get there first. 😁
  #51  
Old 03-21-2024, 07:16 AM
Shipping up to Boston Shipping up to Boston is offline
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Originally Posted by mike234 View Post
the villages is loaded with cheapskates.
Love the vitriol from all these posters who I can guarantee invoke their ‘senior discount’ if it’s offered. Don’t take the discount, as an earlier poster suggested, ‘just for being old’. If you can’t afford to go out....stay home and cook. I don’t think the OP is a ‘cheapskate’ and as he stated, he loves the restaurant, staff and tipped them accordingly. Some people stand on principle, not a bad thing. I challenge all of you to ask a waiter/waitress or bartender at any establishment....if they’re being candid, how many of these so called ‘rich’ and senior discount entitled patrons actually leave a decent tip as they whip out their Morty Seinfeld tip calculators.
  #52  
Old 03-21-2024, 07:19 AM
Red Rose Red Rose is offline
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I think they should have given you the discount because it’s not a coupon. It’s an everyday discount for your military service and had nothing whatsoever to do with your friend’s coupon. Thank you for your service.
  #53  
Old 03-21-2024, 07:24 AM
Villagesgal Villagesgal is offline
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So many missed the point. The coupon was used by their neighbor for her bill. They were a separate entity getting a separate check for their meals. They should have called a manager over and explained that they saw their neighbor sitting alone so joined her. They did not all 3 come together, it was a chance meeting. The manager would have given them their discount. We have done this with another couple and had no problem after calling the manager over, we both had coupons.
I agree with some posters re the military discount. I can see it for those who fought in wars or conflicts, but not for all military who chose their jobs, but that has nothing to do with anything, that business gives an across the board discount to military, so they qualified for it and should be given it.
  #54  
Old 03-21-2024, 07:27 AM
Sandy and Ed Sandy and Ed is offline
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Originally Posted by Topgun 1776 View Post
Go see the mgr. Why do you need us to tell you that?
I don’t. I’m just asking for opinions AND letting my comrades know in advance. If you don’t have a dog in this why even respond? Zero value added.
  #55  
Old 03-21-2024, 07:29 AM
nn0wheremann nn0wheremann is offline
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Originally Posted by Sandy and Ed View Post
My wife and I went to Bonefish Grill on 466 for lunch and met a neighbor already seated so we joined her.

I told the waitress we were on separate tabs.

As requested, we receive separate bills. Our neighbor paid with cash plus one of those free $10 promo certificates.

Bonefish Grill honors military discounts and my wife and I are both 20+ year veterans. She returned with our credit card and told us that since “the table” used a gift certificate already we were ineligible to receive the customary military discount for our meal - only one discount to the same table regardless if on separate bills as a matter of “corporate policy”.

Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…

My wife and I were dining together on a separate check, the neighbor paid her bill first while we waited to pay ours. Again, it just doesn’t make a bit of sense

What say ye??
If you paid first would the military discount be applied to all parties at the table? Was the coupon applied to all parties at the table? Take it out of her tip.
  #56  
Old 03-21-2024, 07:31 AM
Shipping up to Boston Shipping up to Boston is offline
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Originally Posted by Villagesgal View Post
So many missed the point. The coupon was used by their neighbor for her bill. They were a separate entity getting a separate check for their meals. They should have called a manager over and explained that they saw their neighbor sitting alone so joined her. They did not all 3 come together, it was a chance meeting. The manager would have given them their discount. We have done this with another couple and had no problem after calling the manager over, we both had coupons.
I agree with some posters re the military discount. I can see it for those who fought in wars or conflicts, but not for all military who chose their jobs, but that has nothing to do with anything, that business gives an across the board discount to military, so they qualified for it and should be given it.
So now they need to show that they served in a forward area in the military, maybe produce kill counts?! This thread has clearly jumped the shark!
  #57  
Old 03-21-2024, 07:37 AM
Haggar Haggar is offline
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Quote:
Originally Posted by Sandy and Ed View Post
My wife and I went to Bonefish Grill on 466 for lunch and met a neighbor already seated so we joined her.

I told the waitress we were on separate tabs.

As requested, we receive separate bills. Our neighbor paid with cash plus one of those free $10 promo certificates.

Bonefish Grill honors military discounts and my wife and I are both 20+ year veterans. She returned with our credit card and told us that since “the table” used a gift certificate already we were ineligible to receive the customary military discount for our meal - only one discount to the same table regardless if on separate bills as a matter of “corporate policy”.

Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…

My wife and I were dining together on a separate check, the neighbor paid her bill first while we waited to pay ours. Again, it just doesn’t make a bit of sense

What say ye??
If that's what written on the coupon and you don't like what happened write to corporate and explain what happened. I have on another matter and they sent me a coupon for something - I don't remember what.

Do you belong to their dine around program? Outback and Bonefish belong to the same chain so you can earn rewards at both to be used at either. Gives me $5.00 after I spend x amount. It's not a discount so it could be used in your situation. Sometime they'll give me the 10% AARP discount in addition to the rewards. Sometimes they say it can't be done. Don't argue or complain since they could give no rewards or discounts and I would still go there. Bigger things in life to worry or complain about.
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  #58  
Old 03-21-2024, 07:49 AM
waterflower waterflower is offline
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And toxic food that is seasoned to taste good. Most of their food is illegal in Europe
  #59  
Old 03-21-2024, 08:10 AM
pjwenz pjwenz is offline
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Default Bonefish Grill

So instead of speaking to the Manger, (Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…) you decided it was better to embarrass the Resturant. Well Done.
  #60  
Old 03-21-2024, 08:13 AM
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Quote:
Originally Posted by BrianL99 View Post
When is this going to end? You're 20+ year veterans. You had a job for those 20+ years, which you got paid for, every month. In addition to getting paid for your job and free job training, you're getting lifetime health benefits, retirement benefits, plus educational benefits, PX shopping privileges, your own holiday and a myriad of other benefits.

Did you join the military, so you'd get discounted food for the rest of your life?

Didn't you get enough yet?

What about all the Firefighters out there? Police officers? Teachers? Sanitation workers? Doctors? What about them? Shouldn't they be getting discounts too?

Get an AARP Card. Most of the same business giving you a 10% "Military Discount", will give you the exact same discount, just for being old.
It is now time to start getting out of bed on the correct side.
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