[Michael 61]

I have had good and bad experiences with the sublet delivery/installation folks from both Lowe’s and Home Depot over the years. Because of the inconsistencies, I won’t use them anymore - need dependable and reliable installation and work - if there is a problem with their sublet contractors, it’s difficult for them to get involved directly to address issue.

[Happydaz]

///

[MrFlorida]

Go online to Lowe's corporate, file a complaint with Lowe's " Customer Cares Dept." They will get in touch with all the contractors and the store manager where you signed up for the work....Hopefully they will get it resolved for you.

[Stu from NYC]

Originally Posted by Michael 61

I have had good and bad experiences with the sublet delivery/installation folks from both Lowe’s and Home Depot over the years. Because of the inconsistencies, I won’t use them anymore - need dependable and reliable installation and work - if there is a problem with their sublet contractors, it’s difficult for them to get involved directly to address issue.

Since we pay Lowes or Home Depot and they in turn pay their subs do not understand why it would be that hard to get them to resolve issues?

[shut the front door]

Originally Posted by retiredguy123

Interesting that the OP hired Lowes, but the contractor is using materials from Home Depot.

Good catch. I thought I recognized that Home Depot orange logo.

[ldj1938]

Call Doc's!! They just did our bathroom conversion, tub to shower. Great work. Reasonable cost. Pleasure to deal with. Estimate, schedule, work is done then inspected by Doc's, then you pay.
They've done several projects for us. Flooring, painting, installs, etc.

[Randall55]

Originally Posted by Stu from NYC

Since we pay Lowes or Home Depot and they in turn pay their subs do not understand why it would be that hard to get them to resolve issues?

Never had a problem with Lowes or Home Depot resolving any issues I had. Forget about going to corporate or reporting them to BBB. This results in more time lost in fixing the issue. Go directly to the store manager (not an assistant mgr) and explain your problem. Show up in person and do not leave until you are certain the issue has been taken care of. Works everytime.

[asianthree]

Originally Posted by retiredguy123

Interesting that the OP hired Lowes, but the contractor is using materials from Home Depot.

Good catch, I noticed the orange HD bucket, but didn’t notice the HD on the first page

[Stu from NYC]

Originally Posted by Randall55

Never had a problem with Lowes or Home Depot resolving any issues I had. Forget about going to corporate or reporting them to BBB. This results in more time lost in fixing the issue. Go directly to the store manager (not an assistant mgr) and explain your problem. Show up in person and do not leave until you are certain the issue has been taken care of. Works everytime.

Agreed and only go to corporate if store manager does not fix problem.

Some years ago bought built in microwave unit from Home Depot. Paid for installation and they sent two of the three stooges (Moe was on vacation) to install and they had no clue.

Called the store and they had nobody else to send so took it off the bill and had a local guy put it in. Took him about 15 minutes.

[bowlingal]

it's always the same story with Lowes and Home Depot. They subcontract the work and then the finger pointing starts and you, as the homeowner is stuck right in the middle. If you have hired either company and have had no issues consider yourself very, very lucky. Most often, it's a huge headache for you.

[toeser]

Originally Posted by jeepisa1990

Lowes sold us a siding job, brought a contractor along who laid out a plan for our house, so we agreed, 2 weeks later a roofer dropped of 3 day laborers without ladders and tore our house apart, it still sits today, 3 weeks later without siding, trash in the yard, you will not get a pro team as promised, you will not get certified installers as promised, connot get anyone from lowes to look at it, no activity for 2 weeks now.

I have had major jobs done through Lowes twice. I'm done. Problems both times. Since they just hire the job out and take a cut, in the future I will just act as the general contractor.

[retiredguy123]

You really cannot expect Lowes and Home Depot to consistently provide quality work by contractors that they don't personally supervise. The only advantage to using them is that, if a problem occurs, they are large enough to be able to resolve any issues, and to not ignore the customer like some smaller companies do.

[Travelhunter123]

Originally Posted by MrFlorida

Go online to Lowe's corporate, file a complaint with Lowe's " Customer Cares Dept." They will get in touch with all the contractors and the store manager where you signed up for the work....Hopefully they will get it resolved for you.

I had a poor experience with Lowes installation and called customer cares
Eventually they made it right and compensated me for the inconvenience

[Mistymom]

Originally Posted by Randall55

Never had a problem with Lowes or Home Depot resolving any issues I had. Forget about going to corporate or reporting them to BBB. This results in more time lost in fixing the issue. Go directly to the store manager (not an assistant mgr) and explain your problem. Show up in person and do not leave until you are certain the issue has been taken care of. Works everytime.

Totally agree. Let the store manager handle the large customer service problems, that is their job. Only involve others if you cannot get results because the manager would be contacted by those people anyway to handle it and the manager may be in trouble needlessly.

[jparsoneau@aol.com]

As a retired contractor. Lowes approached me to do jobs for them. During this conversation I had found that Lowes does not pay average contractor wages. They want to hire the cheapest of the cheap and then charge the homeowners, a regular contractors, wages, pocketing the difference for corporate.
When you hire the cheapest of the cheapest, you will always have problem, and that is what Lowes will always do.
Even most of their products they sell now are far inferior compared to what they were 10 to 15 years ago
Yes, I know times have changed and you pay more money and get less quality and less service no matter where you go to be extreme worse and extreme expensive compared
Old saying, is you get what you paid for