[jeepisa1990]

Lowes sold us a siding job, brought a contractor along who laid out a plan for our house, so we agreed, 2 weeks later a roofer dropped of 3 day laborers without ladders and tore our house apart, it still sits today, 3 weeks later without siding, trash in the yard, you will not get a pro team as promised, you will not get certified installers as promised, connot get anyone from lowes to look at it, no activity for 2 weeks now.

[ThirdOfFive]

Originally Posted by jeepisa1990

Lowes sold us a siding job, brought a contractor along who laid out a plan for our house, so we agreed, 2 weeks later a roofer dropped of 3 day laborers without ladders and tore our house apart, it still sits today, 3 weeks later without siding, trash in the yard, you will not get a pro team as promised, you will not get certified installers as promised, connot get anyone from lowes to look at it, no activity for 2 weeks now.

Did you pay in advance?

[retiredguy123]

Does the roofer have a Florida roofing license? You can check here and file a complaint if they do.

Licensing Portal - License Search

I hope you didn't pay in advance, or at least paid with a credit card.

[tophcfa]

We had one of their subcontractors put in a nice Pella sliding door for us several years ago and they did an excellent job at a very fair price. I guess using them can be hit or miss, but we were very happy with the results at 1/3 the price of the quote we got from Docs Restorations.

[margaretmattson]

Originally Posted by jeepisa1990

Lowes sold us a siding job, brought a contractor along who laid out a plan for our house, so we agreed, 2 weeks later a roofer dropped of 3 day laborers without ladders and tore our house apart, it still sits today, 3 weeks later without siding, trash in the yard, you will not get a pro team as promised, you will not get certified installers as promised, connot get anyone from lowes to look at it, no activity for 2 weeks now.

Go to Lowes. Stand in the customer service area, speak loudly enough for customers to hear, but not belligerently. Eventually, the manager will take you aside and take care of the situation.

[villagetinker]

Or go to Lowe's corporate and complain, followed by the BBB, Seniors Against Crime, etc., get their attention.

[Stu from NYC]

Originally Posted by villagetinker

Or go to Lowe's corporate and complain, followed by the BBB, Seniors Against Crime, etc., get their attention.

Good advise. Lowes has to stand behind their subs.

[retiredguy123]

Interesting that the OP hired Lowes, but the contractor is using materials from Home Depot.

[ThirdOfFive]

Had an experience w/Lowe’s back in MN a few years back. We bought a new washer and dryer from them, paying extra for “delivery and setup”, which they did. Washer was fine, however the dryer “delivery and setup” was lacking. The venting duct was improperly installed, being kinked in a couple of places as well as lacking hose clamps over the pipes which meant that the flexible duct kept sliding off the fitting, and the dryer was not level—so much out of level that the vibration when the machine was running was enough to have it migrate several inches from it’s installed spot on the basement floor. I called them to have them come out and correct things, but was informed that I had paid for delivery and setup only, NOT “installation”, and as such they had no obligation to correct what they did. It was not a deal breaker: a purchase of some new flexible duct, a couple of hose clamps and some time with a level adjusting the screws on the bottom took care of business, but I felt that the difference between “delivery and setup” and “installation” (which was not explained in advance) was a pretty poor business practice.

[Stu from NYC]

Originally Posted by ThirdOfFive

Had an experience w/Lowe’s back in MN a few years back. We bought a new washer and dryer from them, paying extra for “delivery and setup”, which they did. Washer was fine, however the dryer “delivery and setup” was lacking. The venting duct was improperly installed, being kinked in a couple of places as well as lacking hose clamps over the pipes which meant that the flexible duct kept sliding off the fitting, and the dryer was not level—so much out of level that the vibration when the machine was running was enough to have it migrate several inches from it’s installed spot on the basement floor. I called them to have them come out and correct things, but was informed that I had paid for delivery and setup only, NOT “installation”, and as such they had no obligation to correct what they did. It was not a deal breaker: a purchase of some new flexible duct, a couple of hose clamps and some time with a level adjusting the screws on the bottom took care of business, but I felt that the difference between “delivery and setup” and “installation” (which was not explained in advance) was a pretty poor business practice.

That would have been the last time I dealt with lowes installing anything.

[Rainger99]

Originally Posted by ThirdOfFive

I felt that the difference between “delivery and setup” and “installation” (which was not explained in advance) was a pretty poor business practice.

It is a poor business practice. Did you not call corporate and complain?

[kkingston57]

Originally Posted by jeepisa1990

Lowes sold us a siding job, brought a contractor along who laid out a plan for our house, so we agreed, 2 weeks later a roofer dropped of 3 day laborers without ladders and tore our house apart, it still sits today, 3 weeks later without siding, trash in the yard, you will not get a pro team as promised, you will not get certified installers as promised, connot get anyone from lowes to look at it, no activity for 2 weeks now.

On the bright side, Lowes is not going to go bankrupt and SHOULD want to rectify this problem. We used them before on tile work and their installer did good work.

[Stu from NYC]

Originally Posted by kkingston57

On the bright side, Lowes is not going to go bankrupt and SHOULD want to rectify this problem. We used them before on tile work and their installer did good work.

But from what others have said they do not seem to want to fix the problems

[CoachKandSportsguy]

Sounds like an Orlando TV station would love this story. .

[Caymus]

Does anybody have good results from contractor locator sites like Angi, HomeAdvisor, Thumbtack, Task Rabbit etc.