[VICAR OF DIBLEY]

There is no written record of some of our service calls. Fortunately when we went to the dealership to discuss a different problem they remembered we had come in, what the problem was and what they did.

We had brought the car back with in the first few days after we purchased the car, they offered suggestions that might work, but would violate our warranty.

Problem was never resolved until the day when we went in to purchase another car.

You can only disclose a problem to a potential buyer about a car if there is a written report.

Originally Posted by FMF Doc

I don't see the repairs or service calls listed on this report. They are usually listed by the dealers. I just bought a 2007 Toyota Solara and every oil change and battery replacement done at the dealers was reported.

[VICAR OF DIBLEY]

Thank you for posting this information. I did not realize this about there reports.

Live and learn, I am definitely not to old to learn.

[Q

UOTE=Wiotte;1473968]CARFAX ain’t what it’s cracked up to be.



Top 604 Reviews and Complaints about Carfax

Should You Always Trust CARFAX Reports?

Thank you for posting this information. I did not realize this about there reports.

Live and learn, I am definitely not to old to learn.


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[Wiotte]

Originally Posted by VICAR OF DIBLEY

There is no written record of some of our service calls. Fortunately when we went to the dealership to discuss a different problem they remembered we had come in, what the problem was and what they did.



We had brought the car back with in the first few days after we purchased the car, they offered suggestions that might work, but would violate our warranty.



Problem was never resolved until the day when we went in to purchase another car.



You can only disclose a problem to a potential buyer about a car if there is a written report.

Absolutely irresponsible and unprofessional not to maintain a written record of a new vehicle warranty service. I don’t understand how a new car dealer can get away with this. It makes no sense ! Are you sure ?


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[Chatbrat]

too bad someone doesn't fwd this discussion to Pam Bondi or the correct agency

[Wiotte]

Originally Posted by Chatbrat

too bad someone doesn't fwd this discussion to Pam Bondi or the correct agency

If I was the OP, I would. Sounds very strange. But based upon a little research I did notice that the used vehicles which originated from this dealership as new, the CARFAX showed no service records, other originating dealerships did. Reporting to CARFAX is voluntary. I’m not making a judgement, just curious. I do take my Tacoma to this dealer for warranty service, purchased it in Orlando.


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[Villageswimmer]

Originally Posted by patfla06

We take our Lexus RXs there and they have always been honest and reliable.

Same here.

[VICAR OF DIBLEY]

Originally Posted by salpal

I have purchased three cars from Phillips. I love their salesman named Ashley! I will continue to buy from them, never had any problems.

We purchased two cars from Phillips Toyota, a 2012 Prius and the 2016 Rav4, had two terrific salespeople (the first had left the company, which is why two different ones), and overall felt they were great experiences. But there were no problems those times, and there was no reason to expect any after decades of good experiences with Toyotas.

Originally Posted by jpvillager

Did they change the 12 volt battery? If that discharges nothing works including the hybrid systems. Been there. Had a 2006 Toyota highlander hybrid, loved it, wish I still had it. Phillips gave me great service. However, Leesburg Toyota and Honda new car dealers are too expensive for me. Hybrids also buy would love to have one again. Bought a new 2017 CRV 4x up North this summer, was able to negotiate, and averages 31 - 32 mpg. Good enough for me.

Yes they replaced the 12-volt battery, but the tech said that nothing showed up wrong, so just in case there was a bad cell brewing in the battery, they would put a new one in.

Originally Posted by Wiotte

Absolutely irresponsible and unprofessional not to maintain a written record of a new vehicle warranty service. I don’t understand how a new car dealer can get away with this. It makes no sense ! Are you sure ?

I meant that there is record of the DATES we brought the car in for the problems we had and for the every six months service, but they didn't have all the DETAILS of what they worked on every time. Fortunately the service manager remembered. I didn't know about CARFAX and that this dealership wasn't putting the service info onto their site.

[vinricci]

Phillips took good care of my 2004 Prius. My service tech is Rhonda Cook. They were able to procure a very hard to find Prius Prime for me last month after Toyota HQ told me I would have to fly to California or NY to get one. I have had nothing but good experiences at Phillips. But let me add my BEWARE story about Jenkins Honda.
On April 24th I sold them my Honda Van and they assured me that after paying off my loan balance I would receive a check in about 5-7 business days. A week went by and I decided to check with Honda Finance. They did not receive payment. When I went back to Jenkins to ask why they hadn't sent payment, they couldn't find any paperwork showing they had purchased my vehicle even though my van was posted for sale on their website. They made me fill out everything all over again. By this time my payment to the finance company was past due. Another week passed and still no money from Jenkins. Their Manager told me that they were waiting for the title and release of lien. Furious, I complained to Honda Corporate Headquarters. After calling Jenkins they discovered that the dealer not only had the title in hand but had sold my van without paying me. Finally, on May 17, almost a month after my first visit and numerous phone calls between Honda Corporate, American Honda Finance and the Better Business Bureau I was paid. If you're thinking of buying a Honda I strongly suggest not using Jenkins.

[VICAR OF DIBLEY]

THANK YOU for posting the information about the Toyota dealer in Orlando. When I did a price comparison check between Phillips and Orlando, Orlando was less expensive than Phillips.

We are learning a lot about the car industry and Toyota Corporate.

[2BNTV]

I bought a Toyota Camry from Phillips almost three years ago. I thought it was a pretty hassle free purchase. My mechanic told me it was one of the better dealership for service.

Before my warranty expired, the tire pressure light kept coming on. I took it down there for service and after 5 attempts they replaced a defective tire.

Long story short, I didn't think it should take 5 or maybe 6 times at find a slow leaking tire.

After the warranty ran out, I'm back to my mechanic which is a shorter drive than to go to Phillips. Michael's Auto Repair in Fruitland Park for me. 352.365.2955

[Chatbrat]

Contact Dan Newlon,tell him the story and 6 months later he might own the dealership

[Wiotte]

Originally Posted by Chatbrat

Contact Dan Newlon,tell him the story and 6 months later he might own the dealership

The buyer of the lemon hybrid may just have to. I sincerely despise businesses that rip off people from their hard earned money.


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[FenneyGuy]

Originally Posted by VICAR OF DIBLEY

Let me start out by answering the question that no Lemon Law was involved. Maybe we should have let it become three attempts to fix the problem and then have it fail.... Here is the full story:

In June we returned to the car in a shopping center parking lot, and the battery was dead. AAA jump-started it and it seemed to charge as we drove home. We brought it to Phillips service dept., where the technician explained that they weren’t able to diagnose the problem, but they replaced the battery, suggesting that maybe the battery had a weak cell.

The problem recurred three months later, the day after the hurricane, when AAA couldn't provide service because of trees across roads, etc., so we used our own car battery charger. Again it seemed to hold a charge; however, three weeks later it recurred—a completely dead battery. The problem then recurred two more times, and we lost confidence in the car. When we say 'dead,' there's no other way to describe it; we had to manually unlock the car door!

Phillips asked us to leave the car with them. They kept it for over a week, and during that time the issue did not recur, meaning they couldn’t fix it. We then met with our original salesperson and the service manager, who told us that Phillips would replace the car with the identical car—but not a hybrid—with either a 2017 or a 2018 model of the identical car. This offer was predicated on the general manager’s setting prices. We returned a few days later to meet with him, who in the end offered us an even exchange for a 2017, or $2,000 for a 2018, for the identical car without the hybrid system.

We opted for the 2018 and paid the $2,000. However, when we went to pick up the car, we immediately saw that it was NOT the same car as the 2016; it was noticeably missing one feature—and we say 'noticeably’ because it's one that we used everyday (bird's eye camera). We canceled the deal and left, never having been told that other features, notably safety features, were missing. The next day we thought and talked about it, made our peace with not having the camera (which we were led to believe was the ONLY difference between the two models), returned, and bought the car.

We were on our way home when we realized that there was at least one other safety feature missing (a sonar device to let the
driver know that someone or something is too close to the car)—and perhaps more. Again, we were not aware of these missing features until we went to use them. We called back to the dealership, and for the first time we learned that these safety features, for which we had paid when we bought the 2016, were part of a package; all we were told was that this is the car and the features that we're paying for, nothing about a package. Prior to signing the agreement, we saw the car and was once more told that it had all the same features as our 2016, the only difference being no hybrid system (and evidently no bird’s eye camera).

Following our filing a complaint with Toyota Corporate, we received a call from the customer relations manager, who said that Phillips Toyota would do nothing further for us. As soon as we asked her to put this in writing--either a letter or an email--her demeanor abruptly changed. She became belligerent, almost rude, refused to listen to us, and it was at that moment that we realized that THIS is how they do business—they NEVER put anything in writing—and what the implications are. We asked her job title, and when we asked her last name, at first she refused, then mumbled something, and when we asked her to spell it, she hung up on us. This is what Phillips Toyota considers 'customer relations'?

Simply put, we were promised a replacement car that would be identical to the 2016 (but not hybrid) whose features we had paid for when we bought the car, and NOW they are saying that if we want what we were promised, we would have to pay a second time for these features!

If anyone feels confident buying from a dealership that (1) treats its customers this way, and (2) puts this particular car with its intermittent electrical problem into their used car market without explaining the problem it has, by all means go right ahead....

Did you not review the window sticker to validate what was installed?

PS - I only buy cars from US based manufacturers. Love my two Fords and my 67 Chevelle. The Japanese have never built anything that attracted my attention.

[dewilson58]

Originally Posted by FenneyGuy

Did you not review the window sticker to validate what was installed?

PS - I only buy cars from US based manufacturers. Love my two Fords and my 67 Chevelle. The Japanese have never built anything that attracted my attention.

WOW...........A Chevy guy and a Ford guy.......do you get along with yourself???

[Quixote]

Originally Posted by FenneyGuy

I only buy cars from US based manufacturers. Love my two Fords and my 67 Chevelle. The Japanese have never built anything that attracted my attention.

My last American car (bought new) was a Ford. It had three warranty problems, none of which was very serious in terms of potential danger, but they were costly. I had to fight Ford Motor Company tooth and nail for years to get them to stand behind their warranty, which they did only when I involved consumer groups and considered legal action. We traded that car when our mechanic pointed out how the engine was starting to knock--at 80,000 miles! I said never again--and it's been never again....