HELP!!! Sentry Safe From Sam's Club Not Cooperating

[CB813]

Help! Can't open our Sentry Safe that we purchased at Sam's Club a few years ago. The key pad has failed and is inoperable. Anyone else having trouble with the electronic key pads not functioning on the Sentry Safes? Heads Up...apparently this is a common fault with these types of safes and Sentry Customer Support is of no help!

Open to all suggestions...and also would appreciate the name of a good local safe-cracking locksmith.

[NoMoSno]

This may help:

https://www.youtube.com/results?search_query=sentry+safe+cracking

[dbussone]

Help! Can't open our Sentry Safe that we purchased at Sam's Club a few years ago. The key pad has failed and is inoperable. Anyone else having trouble with the electronic key pads not functioning on the Sentry Safes? Heads Up...apparently this is a common fault with these types of safes and Sentry Customer Support is of no help!



Open to all suggestions...and also would appreciate the name of a good local safe-cracking locksmith.


Try replacing the batteries to the key pad. That worked for me

[CB813]

Try replacing the batteries to the key pad. That worked for me

Thanks for the good thought. But, alas, the keypad has failed...solenoid failed...attempts to energize with a 9V battery failed.

Next step is to drill it open:)

[CB813]

This may help:

https://www.youtube.com/results?search_query=sentry+safe+cracking

Thanks for the link to youtube. Unfortunately, we secured the safe to the floor inside the house.

Last resort appears to be drill baby drill:)

[dbussone]

Good luck!

[skip0358]

Try changing your batteries and do not use rechargeable type. that was the problem I had

[TNLAKEPANDA]

Call a locksmith... they can open it.

[kittygilchrist]

caution...isn't it true that Sentry makes a fire safe for papers, and you don't meant a jewelry/gold/cash safe?
One should be cautious making public that one needs a safe, but hey, I have one for papers too...it's empty but I could get around to it, someday.

[villagetinker]

The sentry safe we had, as I recall, had a 'hidden' access for use with a key, in case the digital keypad failed. Also, as I recall, the key was mechanically connected to the trip release so the handle would move the latches and allow the safe to be opened. I no longer have this safe, but I know when I lost the instructions and could not get into it, sentry safe was very helpful, after I found the key in getting the electronics working again. I hope this helps.

[boomerbaby]

Hope you can get it open. Just a word of caution be careful when saying you have a safe. It seems alot of those houses that were burglarized had safes. It might be best to call the company and let them help you.