Quote:
Originally Posted by john1006
On Friday, March 14th I had an appointment to have a tire repaired on my SUV. I made the appointment Thursday and advised the service writer that there was a nail in the front left tire. I arrived about 20 minutes early and checked in. About 10 minutes after the appointed time I asked why other vehicles were being serviced while I waited. Was advised that it was like a doctor's office, sometimes things take longer and we had to wait. After waiting for about 1.5 hours my car was taken into the shop. Several minutes later I noticed that my car was on a lift and the hood was open. When ask why the hood was open I was advised that it was their policy to inspect all vehicles prior to completing repairs. My response was that I just wanted the tire to be repaired, no inspection was necessary. (the vehicle was recently serviced by a Honda dealer and the tires were rotated) They insisted that their policy required that the complete the inspection due to potential liability issues. After a brief discussion they completed their inspection and began work on the tire. Several minutes later the technician doing the work came to the office area to advise the service writer that the tire had two nails and further that the wear was uneven and there was dry rot. A few minutes later a "senior" technician invited me to the service area to show me the uneven wear (non-existent), and the dry rot (also non-existent). He then advised me that they could not repair the tire and further that I needed four new tires. Using somewhat colorful language I advised them to remount the tire and return my vehicle to me. Several minutes later the technician drove my car out to the parking area where I was waiting. Based on the recommendations of another customer at Tire Choice I took my car to Sumter Tire on Rte 301. I was greeted in the parking lot by a technician, advised him that my tire had two nails in it. He directed me to a space near the building, used a hydraulic jack to lift the wheel, patched the two holes and I was out of there in about 20 minutes. Be careful where you take your car, some unscrupulous service companies target seniors and especially senior ladies. But that is another story.
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On the "flip" side, when I had a nail in my tire, the Tire Choice off 466 repaired the tire within 15 minutes and no charge.