Quote:
Originally Posted by jrref
This is odd. First you don't have a modem, that's cable. The white box in your data cabinet is called a SmartNid which is an optical network terminator and router. When the router boots, The light should go from Red to flashing blue to solid green. The fact that your router light is green means the router believes it's connected to the internet. If it were not, the light would remain flashing blue.
You are correct, the fact that it fails at 2am is not a coincidence. Something is happening back in Quantums network. Getting your own router will not help.
I just want to make sure, when checking for the internet you are plugging your laptop or whatever device into one of the ethernet ports on the SmartNid in order to isolate the rest of the system?
If so, I would call Quantum support today and tell them what's been going on and tell them you want to be put on a "different DNS" server. Back at Quantum, each customer is on a specific server and it's possible the one you are on is overloaded and you are getting what we call a "stale IP address".
The fact that they replaced the SmartNid several times means it's not the hardware.
I would be happy to talk to you to help troubleshoot this.
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UPDATE: So Bob was nice enough to let me come over to his house to see what was going on with his situation.
I first checked the Quantum installation and everything seemed fine. I also used my ethernet cable tester to double check the hard wired ethernet connecton from the SmartNitd in the garage to the Main WiFi pod in the kitchen. Again, everything was fine. Bob also had an old Asus wifi/router connected in place of the Quantum Wifi pods and everything was working.
So after disconnecting the old Asus Wifi/Router and reconnecting the Main and remote Quantum WiFi Pods, we were getting WiFi internet on our phones but all the other devices, laptops, etc in Bob's home had a WiFi connection but No Internet.
At this point I was concerned that the 2.4 and 5 Ghz Wifi bands on the Quantum pods were turned off since our phones that were connecting were using the 6 Ghz band. So I looked at the Quantum App on Bob's phone and eventually found that he had the parental controls turned On for all his devices which is why he was loosing internet, but not WiFi on a schedule. The minute I deleted the parental control profiles, everything started working.
This was an interesting learning that I wanted to share with everyone since in all my time, I've never seen anything like this issue. We have no idea how the parental controls could have been set up but they were.
Bob want's to see if the problem re-occurs but I'm confident the problem is solved.