Quote:
Originally Posted by JC and John
I am considering signing up for Quantum Fiber. Are there any problems with upload speed, as mentioned above, in Sanibel? Any other issues I should be aware of before signing up? TIA
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Yes I retract my earlier reply if any. Here's the latest.
Run away quickly. Quantum support - it's in the phillipines, all script and zero understanding of anything except to follow procedure etc and say they are sorry. You'll get nowhere. I spend 2 days asking for stateside supervisor - they aren't available. Isn't that nice?
Either rate at 9:38am Monday my fiber went down hard. In my troubleshooting, I found the problem to be outside the house, more than likely cracked fiber. YET they insisted it wasn't and was inside my house.... seriously? After 49 years of IT I'm not that stupid.
They couldn't get anyone here for 2 DAYS!!! I also informed them that there is a medical life device in the house that requires connection - "I'm sorry" ....that's it????
I needed to do something, the company that made it happen on Monday, no problem, Spectrum. So this house changed service on Monday. Quantum never again. The other fun part was cancelling Quantum it's a lot like XM you have to call them. Just as ridiculous, I had to repeat myself 5 times for them to not only listen but to understand (maybe a war wound, I've personally dealt with offshore support for the last 10+ years, Phillipines are like talking to a brick) So what these guys do is if you cancel they will turn you off next month and send you your final bill. I told them my way or my attorney's way - They have had their charge yesterday refused, the sevice has been off since Monday morning and officially cancelled yesterday no other choice.
It took 30 minutes to get this done!!!!
Never again.