Quote:
Originally Posted by Colorado Girl
Less than a month ago this golf cart was delivered after a five month wait. From the get go it has emitted a loud whining noise that is very unpleasant. The dealer in Ocala was notified immediately and had a (non mechanic) delivery person test drive it the next time he was in The Villages. Naturally, he had no idea what is wrong with it but said we would be charged $70 if he took it back to the dealership and if the dealer’s exam finds the noise isn’t covered by warranty. We declined and took the cart to the main local dealer who test drove and said the cart is very noisy but it is probably a “fleet” cart which is built with inferior parts that make noise and wear out quickly and would not be covered by warranty. We checked and our warranty states it is for non-fleet carts. Original dealer has not been responsive to our emailed questions or phone calls. Local dealer doesn’t seem to want to service carts not bought from them. We paid over $13k for this cart. All we know is that other test drives we have done of the same model cart have been very quiet.
Do any of you have experience with EZGO lithium models being noisy or having warranty problems? How do we prove it is not a fleet cart? And is it true fleet carts are built with inferior parts? We do not know how to proceed as we do not want to damage the cart by driving it much. We waited a long time for something we’re now afraid to use.
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If the dealer you bought it from is a certified EZGO dealer, I would contact EXGO first and explain your problem to them. In the second case if your talking about TV golf cart store, I would mention to EZGO, that the local EZGO franchise has told you they will not service EZGO golf carts not purchase from them. I don’t think EZGO will be happy about that. In either case If EZGO contacts them I think you will get some satisfaction.